Active Involvement of Software Developers in Usability Engineering: Two Small-Scale Case Studies

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Abstract

The essence of usability evaluations is to produce feedback that supports the downstream utility so the interaction design can be improved and problems can be fixed. In practice, software development organizations experience several obstacles for conducting usability engineering. One suggested approach is to train and involve developers in all phases of usability activities from evaluations, to problem reporting, and making redesign proposals. Only limited work has previously investigated the impact of actively involving developers in usability engineering. In this paper, we present two small-scale case studies in which we investigate the developers’ experience of conducting usability evaluations and participating in a redesign workshop. In both case studies developers actively engaged in both activities. Per the developers, this approach supported problem understanding, severity ratings, and problem fixing. At the organizational level, we found that the attitude towards and understanding of the role of usability engineering improved.
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Detaljer

The essence of usability evaluations is to produce feedback that supports the downstream utility so the interaction design can be improved and problems can be fixed. In practice, software development organizations experience several obstacles for conducting usability engineering. One suggested approach is to train and involve developers in all phases of usability activities from evaluations, to problem reporting, and making redesign proposals. Only limited work has previously investigated the impact of actively involving developers in usability engineering. In this paper, we present two small-scale case studies in which we investigate the developers’ experience of conducting usability evaluations and participating in a redesign workshop. In both case studies developers actively engaged in both activities. Per the developers, this approach supported problem understanding, severity ratings, and problem fixing. At the organizational level, we found that the attitude towards and understanding of the role of usability engineering improved.
OriginalsprogEngelsk
TitelHuman-Computer Interaction – INTERACT 2017 : 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part IV
RedaktørerRegina Bernhaupt, Girish Dalvi, Anirudha Joshi, Devanuj K. Balkrishan, Jacki O'Neill, Marco Winckler
Antal sider10
ForlagSpringer
Publikationsdato2017
Sider159-168
ISBN (Trykt)978-3-319-68058-3
ISBN (Elektronisk)978-3-319-68059-0
DOI
StatusUdgivet - 2017
PublikationsartForskning
Peer reviewJa
Begivenhed16th IFIP TC 13 International Conference - Mumbai, Indien
Varighed: 25 sep. 201729 sep. 2017
Konferencens nummer: 16

Konference

Konference16th IFIP TC 13 International Conference
Nummer16
LandIndien
ByMumbai
Periode25/09/201729/09/2017
NavnLecture Notes in Computer Science
Volume/Bind10516
ISSN0302-9743

Kort

ID: 265571426