Building, breaking, overriding…? Migrants and institutional trust in the Danish welfare state

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Abstract

Purpose: Migrants constitute an interesting case concerning the question of how trust in welfare state institutions can emerge, as one can study their newly built relationships with such institutions in a distinct way. The Danish welfare state can be considered a “high trust” context. Against this background, the purpose of this paper is to provide an analysis of qualitative interviews with migrants on how institutional trust in the welfare state can emerge with migrants in Denmark as a case. Design/methodology/approach: With the help of a multi-dimensional theoretical concept, this paper provides an analysis of qualitative interviews with migrants on how institutional trust in the welfare state can emerge. Findings: A perceived experience of distributive justice appears to be of crucial importance for building trust. Furthermore, strong trust in the systemic checks and balances of the welfare state can “override” negative experiences at its access points, that is, welfare state professionals. Research limitations/implications: Taking into account the relatively limited number of interviews, the presented claims drawn from the empirical material are limited. The aim is to reveal some (new) tendencies that can be investigated in future research. Originality/value: The paper contributes to a deeper understanding of the complexity of trust-generating mechanisms.

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Detaljer

Purpose: Migrants constitute an interesting case concerning the question of how trust in welfare state institutions can emerge, as one can study their newly built relationships with such institutions in a distinct way. The Danish welfare state can be considered a “high trust” context. Against this background, the purpose of this paper is to provide an analysis of qualitative interviews with migrants on how institutional trust in the welfare state can emerge with migrants in Denmark as a case. Design/methodology/approach: With the help of a multi-dimensional theoretical concept, this paper provides an analysis of qualitative interviews with migrants on how institutional trust in the welfare state can emerge. Findings: A perceived experience of distributive justice appears to be of crucial importance for building trust. Furthermore, strong trust in the systemic checks and balances of the welfare state can “override” negative experiences at its access points, that is, welfare state professionals. Research limitations/implications: Taking into account the relatively limited number of interviews, the presented claims drawn from the empirical material are limited. The aim is to reveal some (new) tendencies that can be investigated in future research. Originality/value: The paper contributes to a deeper understanding of the complexity of trust-generating mechanisms.

OriginalsprogEngelsk
TidsskriftInternational Journal of Sociology and Social Policy
Volume/Bind38
Udgave nummer7-8
Sider (fra-til)592-605
Antal sider14
ISSN0144-333X
DOI
StatusUdgivet - 9 jul. 2018
PublikationsartForskning
Peer reviewJa
ID: 269778483