End-user segments in healthcare data work

Recently, it has been demonstrated that end-users’ assessment of Business Intelligence (BI) systems’ success related as much to their evaluation of the system in question and tasks as to their occupation, gender, and educational background [4]. In this paper, we argue that these findings can be transferred to collaborative healthcare data-work, and that end-user segments should be considered in the development, implementation, and maintenance of collaborative decision-making systems in the health domain.