Establishing a business process reference model for Universities

Carsten Svensson; Hans-Henrik Hvolby

doi:10.1016/j.protcy.2012.09.070

Establishing a business process reference model for Universities

Carsten Svensson, Hans-Henrik Hvolby

Publikation: Bidrag til tidsskrift › Konferenceartikel i tidsskrift › Forskning › peer review

Abstract

Modern universities are by any standard complex organizations that, from an IT perspective, present a number of unique
challenges. This paper will propose establishing a business process reference framework. The benefit to the users would
be a better understanding of the system landscape, business process enablement, collection of performance data and
systematic reuse of existing community experience and knowledge. For these reasons reference models such as the SCOR
(Supply Chain Operations Reference), DCOR (Design Chain Operations Reference) and ITIL (Information Technology
Infrastructure Library) have gained popularity among organizations in both the private and public sectors. We speculate
that this success can be replicated in a university setting. Furthermore the paper will outline how the research group
suggests moving ahead with the research which will lead to a reference model.

Originalsprog	Engelsk
Tidsskrift	Procedia Technology
Vol/bind	5
Sider (fra-til)	635-642
ISSN	2212-0173
DOI	https://doi.org/10.1016/j.protcy.2012.09.070
Status	Udgivet - 2012
Begivenhed	CENTERIS 2012 : Conference on ENTERprise Information Systems - Algarve, Portugal Varighed: 3 okt. 2012 → 5 okt. 2012

Konference

Konference	CENTERIS 2012 : Conference on ENTERprise Information Systems
Land/Område	Portugal
By	Algarve
Periode	03/10/2012 → 05/10/2012

Adgang til dokumentet

10.1016/j.protcy.2012.09.070

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Citationsformater

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title = "Establishing a business process reference model for Universities",

abstract = "Modern universities are by any standard complex organizations that, from an IT perspective, present a number of unique challenges. This paper will propose establishing a business process reference framework. The benefit to the users would be a better understanding of the system landscape, business process enablement, collection of performance data and systematic reuse of existing community experience and knowledge. For these reasons reference models such as the SCOR (Supply Chain Operations Reference), DCOR (Design Chain Operations Reference) and ITIL (Information Technology Infrastructure Library) have gained popularity among organizations in both the private and public sectors. We speculate that this success can be replicated in a university setting. Furthermore the paper will outline how the research group suggests moving ahead with the research which will lead to a reference model.",

author = "Carsten Svensson and Hans-Henrik Hvolby",

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AB - Modern universities are by any standard complex organizations that, from an IT perspective, present a number of unique challenges. This paper will propose establishing a business process reference framework. The benefit to the users would be a better understanding of the system landscape, business process enablement, collection of performance data and systematic reuse of existing community experience and knowledge. For these reasons reference models such as the SCOR (Supply Chain Operations Reference), DCOR (Design Chain Operations Reference) and ITIL (Information Technology Infrastructure Library) have gained popularity among organizations in both the private and public sectors. We speculate that this success can be replicated in a university setting. Furthermore the paper will outline how the research group suggests moving ahead with the research which will lead to a reference model.

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DO - 10.1016/j.protcy.2012.09.070

M3 - Conference article in Journal

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Y2 - 3 October 2012 through 5 October 2012

ER -