Intra and inter-organizational learning from benchmarking IS services : Case studies from Danish Municipalities
Publikation: Forskning - peer review › Tidsskriftartikel
This paper reports a case study of benchmarking IS services in Danish municipalities. Drawing on Holmqvist’s (2004) organizational learning model of exploration and exploitation, the paper explores intra and inter-organizational learning dynamics among Danish municipalities that are involved in benchmarking their IS services and functions since 2006. Particularly, this research tackled existing IS benchmarking approaches and methods by turning to a learning-oriented perspective and by empirically exploring the dynamic process of intra and inter-organizational learning from benchmarking IS/IT services. The paper also makes a contribution by emphasizing the importance of informal cross-municipality consortiums to facilitate learning and experience sharing across municipalities. The findings of the case study demonstrated that the IS benchmarking scheme is relatively successful in sharing good practices within and between municipalities and helped different municipalities to introduce new approaches, work practices, or technologies to improve the performance of their IS/IT initiatives.
|Tidsskrift||Scandinavian Journal of Information Systems|