Building trusted national identity management systems: Presenting the privacy concern-trust (PCT) model

This paper discusses the effect of trust and information privacy concerns on citizens’ attitude towards national identity management systems. We introduce the privacyconcerns- trust model, which shows the role of trust in mediating and moderating citizens’ attitude towards identity management systems. We adopted a qualitative research approach in our analysis of data that was gathered through a series of interviews and a stakeholder workshop in Ghana. Our findings indicate that, beyond the threshold level of trust, societal information privacy concern is low; hence, trust is high, thereby encouraging further institutional collaboration and acceptance of citizens’ informational self-determination.