Characterization of ICT Services in a beyond 2020 Perspective

Jannick Kirk Sørensen; Knud Erik Skouby

Characterization of ICT Services in a beyond 2020 Perspective

Jannick Kirk Sørensen, Knud Erik Skouby

Department of Electronic Systems

Research output: Contribution to conference without publisher/journal › Paper without publisher/journal › Research

357 Downloads (Pure)

Abstract

In this paper we present a preliminary model for the characterization of ICT services in a beyond 2020 perspective based on the particular properties ICT has as design material. The paper aims at unifying traditions from service research and service encounter research with the research traditions from Human Computer Interaction (HCI), interaction design, and user experience research. We suggest that the ICT in ICT-based service encounter no longer should be seen as neutral or transparent tool, as in existing literature, but as an independent element that essentially transform the service encounter. This is important for the design of future automated and intelligent ICT- based services.

Original language	English
Publication date	Jan 2015
Number of pages	9
Publication status	Published - Jan 2015
Event	48th Annual Hawaii International Conference on System Sciences - Kauai, Hawaii, United States Duration: 5 Jan 2015 → 8 Jan 2015

Conference

Conference	48th Annual Hawaii International Conference on System Sciences
Country/Territory	United States
City	Kauai, Hawaii
Period	05/01/2015 → 08/01/2015

Access to Document

Sørensen_Skouby_HICCS_2015_v0aAccepted author manuscript, 274 KB

AUB Link

Search for the material in Aalborg University Library's search engine

Cite this

@conference{57dbe181fa8347efa6695826430e943b,

title = "Characterization of ICT Services in a beyond 2020 Perspective",

abstract = "In this paper we present a preliminary model for the characterization of ICT services in a beyond 2020 perspective based on the particular properties ICT has as design material. The paper aims at unifying traditions from service research and service encounter research with the research traditions from Human Computer Interaction (HCI), interaction design, and user experience research. We suggest that the ICT in ICT-based service encounter no longer should be seen as neutral or transparent tool, as in existing literature, but as an independent element that essentially transform the service encounter. This is important for the design of future automated and intelligent ICT- based services.",

keywords = "service design, service encounter, ICT, HCI, interaction design",

author = "S{\o}rensen, {Jannick Kirk} and Skouby, {Knud Erik}",

note = "Paper presented at the HICSS workshop {"}Services beyond 2020{"} ; 48th Annual Hawaii International Conference on System Sciences ; Conference date: 05-01-2015 Through 08-01-2015",

year = "2015",

month = jan,

language = "English",

}

TY - CONF

T1 - Characterization of ICT Services in a beyond 2020 Perspective

AU - Sørensen, Jannick Kirk

AU - Skouby, Knud Erik

N1 - Paper presented at the HICSS workshop "Services beyond 2020"

PY - 2015/1

Y1 - 2015/1

N2 - In this paper we present a preliminary model for the characterization of ICT services in a beyond 2020 perspective based on the particular properties ICT has as design material. The paper aims at unifying traditions from service research and service encounter research with the research traditions from Human Computer Interaction (HCI), interaction design, and user experience research. We suggest that the ICT in ICT-based service encounter no longer should be seen as neutral or transparent tool, as in existing literature, but as an independent element that essentially transform the service encounter. This is important for the design of future automated and intelligent ICT- based services.

AB - In this paper we present a preliminary model for the characterization of ICT services in a beyond 2020 perspective based on the particular properties ICT has as design material. The paper aims at unifying traditions from service research and service encounter research with the research traditions from Human Computer Interaction (HCI), interaction design, and user experience research. We suggest that the ICT in ICT-based service encounter no longer should be seen as neutral or transparent tool, as in existing literature, but as an independent element that essentially transform the service encounter. This is important for the design of future automated and intelligent ICT- based services.

KW - service design

KW - service encounter

KW - ICT

KW - HCI

KW - interaction design

M3 - Paper without publisher/journal

T2 - 48th Annual Hawaii International Conference on System Sciences

Y2 - 5 January 2015 through 8 January 2015

ER -