Customization Issues: A Four-Level Customization Model

Kaj Asbjørn Jørgensen; Thomas Ditlev Brunø; Stig B. Taps; Kjeld Nielsen

doi:10.1007/978-3-319-04271-8_7

Customization Issues: A Four-Level Customization Model

Kaj Asbjørn Jørgensen, Thomas Ditlev Brunø, Stig B. Taps, Kjeld Nielsen

Mass Customization

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

1 Citation (Scopus)

Abstract

Implementation of mass customization and product configuration in
companies requires fundamental considerations about how products can fulfil the demand from customers. In order to support such decision-making, a multi-level model for customization is developed. This model identifies four different levels of customization, ranging from the structure level at the bottom, through the performance level and the experience level, to the learning level at the top. The model also has a dual view with customers/demand at one side and product/supplier at the other side. It is a rather general model, which can be applied to many types of products, and typically, product designers must decide how far up in levels the customization should aim. In this paper, the four-level customization model is applied to wheel chairs.

Original language	English
Title of host publication	Proceedings of the 7th World Conference on Mass Customization, Personalization, and Co-Creation (MCPC 2014)
Publisher	Springer
Publication date	2014
Pages	73-82
Chapter	7
ISBN (Electronic)	978-3-319-04271-8
DOIs	https://doi.org/10.1007/978-3-319-04271-8_7
Publication status	Published - 2014
Event	the 7th World Conference on Mass Customization, Personalization, and Co-Creation (MCPC 2014) - Aalborg, Denmark Duration: 4 Feb 2014 → 7 Feb 2014

Conference

Conference	the 7th World Conference on Mass Customization, Personalization, and Co-Creation (MCPC 2014)
Country/Territory	Denmark
City	Aalborg
Period	04/02/2014 → 07/02/2014

Series	Lecture Notes in Production Engineering
ISSN	2194-0525

Access to Document

10.1007/978-3-319-04271-8_7

AUB Link

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Cite this

@inproceedings{e47cf29c135948beac57e966f84010fd,

title = "Customization Issues: A Four-Level Customization Model",

abstract = "Implementation of mass customization and product configuration incompanies requires fundamental considerations about how products can fulfil the demand from customers. In order to support such decision-making, a multi-level model for customization is developed. This model identifies four different levels of customization, ranging from the structure level at the bottom, through the performance level and the experience level, to the learning level at the top. The model also has a dual view with customers/demand at one side and product/supplier at the other side. It is a rather general model, which can be applied to many types of products, and typically, product designers must decide how far up in levels the customization should aim. In this paper, the four-level customization model is applied to wheel chairs.",

keywords = "Customization _ Mass customization _ Product configuration _ Solution space development",

author = "J{\o}rgensen, {Kaj Asbj{\o}rn} and Brun{\o}, {Thomas Ditlev} and Taps, {Stig B.} and Kjeld Nielsen",

year = "2014",

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language = "English",

series = "Lecture Notes in Production Engineering",

publisher = "Springer",

pages = "73--82",

booktitle = "Proceedings of the 7th World Conference on Mass Customization, Personalization, and Co-Creation (MCPC 2014)",

address = "Germany",

note = "the 7th World Conference on Mass Customization, Personalization, and Co-Creation (MCPC 2014) ; Conference date: 04-02-2014 Through 07-02-2014",

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Jørgensen, KA , Brunø, TD, Taps, SB & Nielsen, K 2014, Customization Issues: A Four-Level Customization Model. in Proceedings of the 7th World Conference on Mass Customization, Personalization, and Co-Creation (MCPC 2014). Springer, Lecture Notes in Production Engineering, pp. 73-82, the 7th World Conference on Mass Customization, Personalization, and Co-Creation (MCPC 2014), Aalborg, Denmark, 04/02/2014. https://doi.org/10.1007/978-3-319-04271-8_7

Customization Issues: A Four-Level Customization Model. / Jørgensen, Kaj Asbjørn ; Brunø, Thomas Ditlev; Taps, Stig B. et al.
Proceedings of the 7th World Conference on Mass Customization, Personalization, and Co-Creation (MCPC 2014). Springer, 2014. p. 73-82 (Lecture Notes in Production Engineering).

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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