TY - JOUR
T1 - Discretionary power on the front line
T2 - A bottom-up perspective on corporate language management
AU - Sanden, Guro Refsum
AU - Lønsmann, Dorte
PY - 2018/1/1
Y1 - 2018/1/1
N2 - This paper investigates the communication practices used by front-line employees to cross language boundaries in the context of English language policies implemented by the management of three multinational corporations (MNCs) headquartered in Scandinavia. Based on an analysis of interview and document data, our findings show that employees face a number of different language boundaries in their everyday work, and that ad hoc and informal solutions in many cases are vital for successful cross-language communication. We introduce the concept of ‘discretionary power’ to explain how and why front-line employees diverge from the corporate language policies, and emphasise the role of individual agency in the implementation of language policy. With a focus on the communication practices of front-line employees, the paper contributes with a bottom-up, employee-centred perspective on corporate language management, emphasising the importance of paying attention to the micro level of everyday interactions in the study of language policy and practice.
AB - This paper investigates the communication practices used by front-line employees to cross language boundaries in the context of English language policies implemented by the management of three multinational corporations (MNCs) headquartered in Scandinavia. Based on an analysis of interview and document data, our findings show that employees face a number of different language boundaries in their everyday work, and that ad hoc and informal solutions in many cases are vital for successful cross-language communication. We introduce the concept of ‘discretionary power’ to explain how and why front-line employees diverge from the corporate language policies, and emphasise the role of individual agency in the implementation of language policy. With a focus on the communication practices of front-line employees, the paper contributes with a bottom-up, employee-centred perspective on corporate language management, emphasising the importance of paying attention to the micro level of everyday interactions in the study of language policy and practice.
KW - English as a corporate language
KW - discretionary power
KW - linguistic diversity
KW - language policy
KW - employee perspective
KW - front-line
KW - English as a corporate language
KW - Discretionary power
KW - Linguistic diversity
KW - Language policy
KW - Front line
KW - Employee perspective
UR - http://www.scopus.com/inward/record.url?scp=85042311802&partnerID=8YFLogxK
U2 - 10.1504/EJIM.2018.089042
DO - 10.1504/EJIM.2018.089042
M3 - Journal article
SN - 1751-6757
VL - 12
SP - 111
EP - 137
JO - European Journal of International Management
JF - European Journal of International Management
IS - 1/2
ER -