Abstract
The pupose of the paper is to develop a framework for analyzing the dynamics of innovations emanating from the ICT-based service encounters. Many innovations are based on the direct encounter between employees and customers, and the paper aims to extend the analysis of such encounters to ICT-based encounters.
Translated title of the contribution | Innovation fra det IKT-baserede kundemøde |
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Original language | English |
Journal | Digital Policy, Regulation and Governance |
Volume | 14 |
Issue number | 2 |
Pages (from-to) | 42-56 |
Number of pages | 15 |
ISSN | 1463-6697 |
DOIs | |
Publication status | Published - 2012 |