Multi-Layer Integration Methodology for development of ICT competences in SMEs

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Abstract

To modern enterprises, information technology has a multi-value, such as improving products, customer satisfaction and quality; it also facilitates administrative processes, reduces cost and improves competitiveness, among other things. Taking advantage of information and communication technologies (ICT) is a challenge for many small and medium-sized enterprises (SMEs). As it is clear the important role of the SMEs for the countries development, this paper proposes a methodology that aims to interconnect external forces that can facilitate the removal or mitigation of some of the constraints and challenges SMEs face, when they adopt ICT.
Original languageEnglish
JournalInternational Journal of Management Practice
Volume6
Issue number2
Pages (from-to)115-130
Number of pages16
ISSN1477-9064
DOIs
Publication statusPublished - 2013

Keywords

  • SMEs, action learning, adoption of ICT

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