Internationalization of e-Government Services

Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review

Abstract

This paper is about the challenges and barriers in the internationalization of e-government (G2B) in the Baltic Sea Region and the European Union. The study is supported by qualitative and quantitative empirical data. The quantitative empirical data include 60 interviews with international companies operating in the Baltic Sea Region. The research is made as a part of the WP3 of an EU funded Interreg project DIGINNO. Empirical data for the qualitative study was elicited from the Danish/German Cross-Border service, The Region Sønderjylland- Schleswig and the Danish/Swedish cross border service, Øresunddirekt. The findings of the first study points to language, online identification/authentication, document recognition and national regulations as the major barriers. The second study points to the lack of institutional legitimacy for the internationalization of EU G2B services as a barrier to G2B cross border service delivery between the member states. This paper calls for a regulative institution that will support the current technical efforts aimed at the internationalization of G2B e-government services.
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This paper is about the challenges and barriers in the internationalization of e-government (G2B) in the Baltic Sea Region and the European Union. The study is supported by qualitative and quantitative empirical data. The quantitative empirical data include 60 interviews with international companies operating in the Baltic Sea Region. The research is made as a part of the WP3 of an EU funded Interreg project DIGINNO. Empirical data for the qualitative study was elicited from the Danish/German Cross-Border service, The Region Sønderjylland- Schleswig and the Danish/Swedish cross border service, Øresunddirekt. The findings of the first study points to language, online identification/authentication, document recognition and national regulations as the major barriers. The second study points to the lack of institutional legitimacy for the internationalization of EU G2B services as a barrier to G2B cross border service delivery between the member states. This paper calls for a regulative institution that will support the current technical efforts aimed at the internationalization of G2B e-government services.
Original languageEnglish
Title of host publication11th CMI International Conference: Prospects and Challenges Towards Developing a Digital Economy within the EU
Number of pages13
PublisherIEEE
Publication dateJan 2019
Pages19-31
Chapter4
ISBN (Print)978-1-7281-0444-7
ISBN (Electronic)978-1-7281-0444-7
DOI
Publication statusPublished - Jan 2019
Publication categoryResearch
Peer-reviewedYes
Event11TH CMI INTERNATIONAL CONFERENCE - København, Denmark
Duration: 29 Nov 201830 Nov 2018
https://www.conf.cmi.aau.dk/11th+CMI+Conference+2018/

Conference

Conference11TH CMI INTERNATIONAL CONFERENCE
LandDenmark
ByKøbenhavn
Periode29/11/201830/11/2018
Internetadresse

    Research areas

  • government, internationalization, Internationalization of Firms, e-Governance, e-Government, digitalization, Digitization, G2B, Government to Business, Digital economy, Digital services, e services
ID: 294337798