Investigating issues and challenges for customer involvement in business services innovation

Publication: Research - peer-review › Journal article

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Investigating issues and challenges for customer involvement in business services innovation. / Nicolajsen, Hanne Westh; Hugger, Ada Scupola.

In: Journal of Business and Industrial Marketing, Vol. 26, No. 5, 2011, p. 368-376.

Publication: Research - peer-review › Journal article

Publication: Research - peer-review › Journal article

Bibtex

@article{65cfdeedeb334db49f4cffb29df4e6b0,

title = "Investigating issues and challenges for customer involvement in business services innovation",

publisher = "Emerald Group Publishing Ltd.",

author = "Nicolajsen, {Hanne Westh} and Hugger, {Ada Scupola}",

year = "2011",

volume = "26",

number = "5",

pages = "368--376",

journal = "Journal of Business and Industrial Marketing",

issn = "0885-8624",

}

RIS

TY - JOUR

T1 - Investigating issues and challenges for customer involvement in business services innovation

A1 - Nicolajsen,Hanne Westh

A1 - Hugger,Ada Scupola

AU - Nicolajsen,Hanne Westh

AU - Hugger,Ada Scupola

PB - Emerald Group Publishing Ltd.

PY - 2011

Y1 - 2011

KW - Engineering consulting

KW - Scandinaviact

KW - Customer services quality

KW - Quality improvement,

KW - Case studies

KW - Customer involvement

KW - Radical innovation

KW - Service innovation

UR - http://www.emeraldinsight.com/journals.htm?articleid=1927490&show=abstract

U2 - 10.1108/08858621111144424

DO - 10.1108/08858621111144424

JO - Journal of Business and Industrial Marketing

JF - Journal of Business and Industrial Marketing

SN - 0885-8624

IS - 5

VL - 26

SP - 368

EP - 376

ER -