TY - GEN

T1 - IT benefits management in local government

T2 - Proceedings of the 20th European Conference on Information Systems

A1 - Nielsen,Kenneth Møller Porto

A1 - Nielsen,Peter Axel

A1 - Persson,John Stouby

AU - Nielsen,Kenneth Møller Porto

AU - Nielsen,Peter Axel

AU - Persson,John Stouby

PY - 2012

Y1 - 2012

N2 - Information technology (IT) is increasingly presented as a driving force for service and efficiency improvement in local governments. However, achieving these goals in creating value from IT investments is a significant challenge for local government organizations. Practitioners and researchers have proposed numerous approaches to IT benefits management, but our knowledge of current practices and capabilities in local government IT management is still limited. Thus, in this paper we resent an investigation of what characterizes IT benefits management in local government in order to understand and improve current practices. Through a comparative case study of two Danish municipalities, we have analyzed the different characteristics of benefits management. Based on this analysis we propose an initial framework for understanding IT benefits management in local government.

AB - Information technology (IT) is increasingly presented as a driving force for service and efficiency improvement in local governments. However, achieving these goals in creating value from IT investments is a significant challenge for local government organizations. Practitioners and researchers have proposed numerous approaches to IT benefits management, but our knowledge of current practices and capabilities in local government IT management is still limited. Thus, in this paper we resent an investigation of what characterizes IT benefits management in local government in order to understand and improve current practices. Through a comparative case study of two Danish municipalities, we have analyzed the different characteristics of benefits management. Based on this analysis we propose an initial framework for understanding IT benefits management in local government.

UR - http://aisel.aisnet.org/ecis2012/135/

BT - Proceedings of the 20th European Conference on Information Systems

T3 - Proceedings / European Conference on Information Systems (ECIS)

T3 - en_GB

ER -