Abstract
E-government initiatives struggle with realizing the transformational objectives defined in the most mature stages in the various e-government maturity models and ambitious e-government programs. Research indicates that, in general, e-government initiatives might have improved the efficiency of the public sector through incremental improvements, but failed realizing more transformational changes. This research summarize t-government challenges and investigates how organizations successfully can overcome t-government challenges and realize the goals of t-government in terms of citizen centricity and efficiency. The research is based on data from a Danish public library that has succeeded in realizing transformational changes in line with the goals efficiency and citizen centricity described in the t-government literature. The primary finding is that the success in this particular organization is based on a combination of contextual and organizational factors. The context provides both pressure (e.g. competition) and support (e.g. funding) for transformation, and the organization has both the autonomy (e.g. to re-design processes) and the capabilities (e.g. regarding organizational change) needed for transformational change.
Original language | English |
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Title of host publication | Proceedings of 17th European Conference on Digital Government, ECDG 2017 |
Editors | Jose Carlos Dias Rouco, Joao Vieira Borges |
Number of pages | 9 |
Publication date | 2017 |
Pages | 136-144 |
ISBN (Electronic) | 9781911218388 |
Publication status | Published - 2017 |
Event | 17th European Conference on Digital Government - Military Academy, Lisbon, Portugal Duration: 15 Jun 2017 → 16 Jun 2017 http://www.academic-conferences.org/conferences/ecdg/ecdg-programme/ |
Conference
Conference | 17th European Conference on Digital Government |
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Location | Military Academy |
Country/Territory | Portugal |
City | Lisbon |
Period | 15/06/2017 → 16/06/2017 |
Internet address |
Keywords
- Challenges
- Local government
- T-government