Commentary: IT excellence. Lessons from the VA, the Air Force and abroad

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In a commentary, Roslyn Layton, a visiting researcher at Aalborg University's Faculty of IT and Design, discusses the importance of digital excellence in government services. She highlights the success of nations like Denmark, Singapore, and Switzerland in delivering high-quality digital experiences with accountability, integrity, and trust. Ms Layton emphasises the need for intelligent delivery of government services, stating, "administration is the means to an end, not the end in itself." She also points out the importance of organisational agility, workforce flexibility, and public digital trust in achieving this goal. (Resumé leveret af Infomedia) Sources:Nextgov, 03-07-2025