The projects first objective is to provide research based knowledge, but also innovation of welfare services, creating welfare organizations better able to
optimize limited resources, as well as meet the increasingly complex needs of our welfare society. The projects second objective is to contribute to the research on active welfare state reforms by studying the interrelation between the experiences, participation and the situation of the NAV-users, the qualifications and work environment of the front-line workers in NAV, and how organisational key factors influence the interaction between street-level bureaucracies and vulnerable users.
Effektiv start/slut dato01/09/201601/09/2021


  • Arbeidsforskningsinstituttet (AFI), Norge (Projektpartner) (leder)