Time to Learn. Exploring workplace learning affordances in call centres

    Projektdetaljer

    Beskrivelse

    A three-year Research and Development project in collaboration with TDC A/S, a major Danish telecompany, and Aarhus School of Business. The project employed an action research approach, where the researcher involved the researched in establishing a research design regarding data collection methods and interventions. The latter included a broad variety of activites such as 4 action learning cycles, focus group discusions, workshops and internal meetings. The knowledge dissemination included internal communication at all organisational levels, and a major project report; as well as publications in interntional journals.
    StatusAfsluttet
    Effektiv start/slut dato01/08/200731/07/2010

    Publikation

    • 2 Tidsskriftartikel

    Leaders Learning Orientation and the HCM-turn in call centres

    Gnaur, D., 2013, I : Akademisk Kvarter. 6, s. 160-174 15 s.

    Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

  • Seizing workplace learning affordances in high-pressure work environments

    Gnaur, D., 1 nov. 2010, I : Vocations and Learning. 3, 3, s. p. 223 - 238 16 s.

    Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review