TY - JOUR
T1 - Professional roles of caseworkers in citizen conversations
AU - Alrø, Helle
AU - Dahl, Poul Nørgård
PY - 2023/2/16
Y1 - 2023/2/16
N2 - The purpose of this article is to give an insight in the different professional roles that a caseworker has to carry when meeting the citizen in order to decide what help he or she needs and is entitled to. This work includes help and support, as well as control and sanctioning. Therefore, the professional role as a caseworker cannot be reduced to one. From analysis of citizen conversations the article extracts and discusses the use of six different but complementing roles of the caseworker: Guest/Host, Chairperson, Investigator, Midwife, Adviser and Judge. These roles have different purposes that are all important in balancing help and control in citizen conversations. The roles operate together and supply each other at different times within the same encounter. This article presents an analysis of a conversation between a caseworker and a citizen and his relative in order to illustrate the different roles of the caseworker during a conversation and how balancing the roles can support human symmetry in the relationship. The article is based on Kloster, Dahl, and Alrø (2019) that develops and discusses the six roles based on the analysis of a number of citizen conversations.
AB - The purpose of this article is to give an insight in the different professional roles that a caseworker has to carry when meeting the citizen in order to decide what help he or she needs and is entitled to. This work includes help and support, as well as control and sanctioning. Therefore, the professional role as a caseworker cannot be reduced to one. From analysis of citizen conversations the article extracts and discusses the use of six different but complementing roles of the caseworker: Guest/Host, Chairperson, Investigator, Midwife, Adviser and Judge. These roles have different purposes that are all important in balancing help and control in citizen conversations. The roles operate together and supply each other at different times within the same encounter. This article presents an analysis of a conversation between a caseworker and a citizen and his relative in order to illustrate the different roles of the caseworker during a conversation and how balancing the roles can support human symmetry in the relationship. The article is based on Kloster, Dahl, and Alrø (2019) that develops and discusses the six roles based on the analysis of a number of citizen conversations.
KW - Citizen conversations
KW - analysis of conversations
KW - casework
KW - professional roles
UR - http://www.scopus.com/inward/record.url?scp=85148418387&partnerID=8YFLogxK
U2 - 10.1080/2156857X.2021.1995472
DO - 10.1080/2156857X.2021.1995472
M3 - Journal article
SN - 2156-857X
VL - 13
SP - 163
EP - 174
JO - Nordic Social Work Research
JF - Nordic Social Work Research
IS - 1
ER -