A Study of Usage and Usability of Intelligent Personal Assistants in Denmark

Toine Bogers; Ammar Ali Abdelrahim Al-Basri; Claes Ostermann Rytlig; Mads Emil Bak Møller; Mette Juhl Rasmussen; Nikita Katrine Bates Michelsen; Sara Gerling Jørgensen

doi:10.1007/978-3-030-15742-5_7

A Study of Usage and Usability of Intelligent Personal Assistants in Denmark

Toine Bogers^*, Ammar Ali Abdelrahim Al-Basri, Claes Ostermann Rytlig, Mads Emil Bak Møller, Mette Juhl Rasmussen, Nikita Katrine Bates Michelsen, Sara Gerling Jørgensen

^*Kontaktforfatter

Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

18 Citationer (Scopus)

Abstract

Intelligent personal assistants (IPA), such as Siri, Google Assistant, Alexa, and Cortana, are rapidly becoming a popular way of interacting with our smart devices. As a result, there has been a wealth of research on all aspects of IPAs in recent years, such as studies of usage of and user satisfaction with IPAs. However, the overwhelming majority of these studies have focused on English as the interaction language. In this paper, we investigate the usage and perceived usability of IPAs in Denmark. We conduct a questionnaire with 357 Danish-speaking respondents that sheds light on how IPAs are used in Denmark. We find they are only used regularly by 19.9% of respondents and that most people do not find IPAs to be reliable. We also conduct a usability study of Siri and find that Siri suffers from several issues when used in Danish: poor voice recognition, unnatural dialogue responses, and an inability to support mixed-language speech recognition. Our findings shed light on both the current state of usage and adoption of IPAs in Denmark as well as the usability of its most popular IPA in a foreign-language setting.

Originalsprog	Engelsk
Titel	Information in Contemporary Society : 14th International Conference, iConference 2019, Washington, DC, USA, March 31–April 3, 2019, Proceedings
Redaktører	Natalie Greene Taylor, Caitlin Christian-Lamb, Bonnie Nardi, Michelle H. Martin
Antal sider	12
Forlag	Springer
Publikationsdato	31 mar. 2019
Sider	79-90
ISBN (Trykt)	978-3-030-15741-8
ISBN (Elektronisk)	978-3-030-15742-5
DOI	https://doi.org/10.1007/978-3-030-15742-5_7
Status	Udgivet - 31 mar. 2019
Begivenhed	14th International Conference on Information in Contemporary Society, iConference 2019 - Washington, USA Varighed: 31 mar. 2019 → 3 apr. 2019

Konference

Konference	14th International Conference on Information in Contemporary Society, iConference 2019
Land/Område	USA
By	Washington
Periode	31/03/2019 → 03/04/2019

Navn	Lecture Notes in Computer Science
Vol/bind	11420
ISSN	0302-9743

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10.1007/978-3-030-15742-5_7

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14th International Conference on Information in Contemporary Society, iConference 2019
Bogers, T. (Deltager)
31 mar. 2019 → 3 apr. 2019
Aktivitet: Deltagelse i faglig begivenhed › Organisering af eller deltagelse i konference

Citationsformater

Bogers, T., Al-Basri, A. A. A., Ostermann Rytlig, C., Bak Møller, M. E., Juhl Rasmussen, M., Bates Michelsen, N. K., & Gerling Jørgensen, S. (2019). A Study of Usage and Usability of Intelligent Personal Assistants in Denmark. I N. G. Taylor, C. Christian-Lamb, B. Nardi, & M. H. Martin (red.), Information in Contemporary Society: 14th International Conference, iConference 2019, Washington, DC, USA, March 31–April 3, 2019, Proceedings (s. 79-90). Springer. https://doi.org/10.1007/978-3-030-15742-5_7

Bogers, Toine ; Al-Basri, Ammar Ali Abdelrahim ; Ostermann Rytlig, Claes et al. / A Study of Usage and Usability of Intelligent Personal Assistants in Denmark. Information in Contemporary Society: 14th International Conference, iConference 2019, Washington, DC, USA, March 31–April 3, 2019, Proceedings. red. / Natalie Greene Taylor ; Caitlin Christian-Lamb ; Bonnie Nardi ; Michelle H. Martin. Springer, 2019. s. 79-90 (Lecture Notes in Computer Science, Bind 11420).

@inproceedings{d7cef94eeabc4400be7dac157180b6b6,

title = "A Study of Usage and Usability of Intelligent Personal Assistants in Denmark",

abstract = "Intelligent personal assistants (IPA), such as Siri, Google Assistant, Alexa, and Cortana, are rapidly becoming a popular way of interacting with our smart devices. As a result, there has been a wealth of research on all aspects of IPAs in recent years, such as studies of usage of and user satisfaction with IPAs. However, the overwhelming majority of these studies have focused on English as the interaction language. In this paper, we investigate the usage and perceived usability of IPAs in Denmark. We conduct a questionnaire with 357 Danish-speaking respondents that sheds light on how IPAs are used in Denmark. We find they are only used regularly by 19.9% of respondents and that most people do not find IPAs to be reliable. We also conduct a usability study of Siri and find that Siri suffers from several issues when used in Danish: poor voice recognition, unnatural dialogue responses, and an inability to support mixed-language speech recognition. Our findings shed light on both the current state of usage and adoption of IPAs in Denmark as well as the usability of its most popular IPA in a foreign-language setting.",

keywords = "Information behavior, Intelligent Personal Assistants, IPA, Siri, Usability",

author = "Toine Bogers and Al-Basri, {Ammar Ali Abdelrahim} and {Ostermann Rytlig}, Claes and {Bak M{\o}ller}, {Mads Emil} and {Juhl Rasmussen}, Mette and {Bates Michelsen}, {Nikita Katrine} and {Gerling J{\o}rgensen}, Sara",

year = "2019",

month = mar,

day = "31",

doi = "10.1007/978-3-030-15742-5_7",

language = "English",

isbn = "978-3-030-15741-8",

series = "Lecture Notes in Computer Science",

publisher = "Springer",

pages = "79--90",

editor = "Taylor, {Natalie Greene} and Caitlin Christian-Lamb and Bonnie Nardi and Martin, {Michelle H.}",

booktitle = "Information in Contemporary Society",

address = "Germany",

note = "14th International Conference on Information in Contemporary Society, iConference 2019 ; Conference date: 31-03-2019 Through 03-04-2019",

}

Bogers, T, Al-Basri, AAA, Ostermann Rytlig, C, Bak Møller, ME, Juhl Rasmussen, M, Bates Michelsen, NK & Gerling Jørgensen, S 2019, A Study of Usage and Usability of Intelligent Personal Assistants in Denmark. i NG Taylor, C Christian-Lamb, B Nardi & MH Martin (red), Information in Contemporary Society: 14th International Conference, iConference 2019, Washington, DC, USA, March 31–April 3, 2019, Proceedings. Springer, Lecture Notes in Computer Science, bind 11420, s. 79-90, 14th International Conference on Information in Contemporary Society, iConference 2019, Washington, USA, 31/03/2019. https://doi.org/10.1007/978-3-030-15742-5_7

A Study of Usage and Usability of Intelligent Personal Assistants in Denmark. / Bogers, Toine; Al-Basri, Ammar Ali Abdelrahim; Ostermann Rytlig, Claes et al.
Information in Contemporary Society: 14th International Conference, iConference 2019, Washington, DC, USA, March 31–April 3, 2019, Proceedings. red. / Natalie Greene Taylor; Caitlin Christian-Lamb; Bonnie Nardi; Michelle H. Martin. Springer, 2019. s. 79-90 (Lecture Notes in Computer Science, Bind 11420).

Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

TY - GEN

T1 - A Study of Usage and Usability of Intelligent Personal Assistants in Denmark

AU - Bogers, Toine

AU - Al-Basri, Ammar Ali Abdelrahim

AU - Ostermann Rytlig, Claes

AU - Bak Møller, Mads Emil

AU - Juhl Rasmussen, Mette

AU - Bates Michelsen, Nikita Katrine

AU - Gerling Jørgensen, Sara

PY - 2019/3/31

Y1 - 2019/3/31

N2 - Intelligent personal assistants (IPA), such as Siri, Google Assistant, Alexa, and Cortana, are rapidly becoming a popular way of interacting with our smart devices. As a result, there has been a wealth of research on all aspects of IPAs in recent years, such as studies of usage of and user satisfaction with IPAs. However, the overwhelming majority of these studies have focused on English as the interaction language. In this paper, we investigate the usage and perceived usability of IPAs in Denmark. We conduct a questionnaire with 357 Danish-speaking respondents that sheds light on how IPAs are used in Denmark. We find they are only used regularly by 19.9% of respondents and that most people do not find IPAs to be reliable. We also conduct a usability study of Siri and find that Siri suffers from several issues when used in Danish: poor voice recognition, unnatural dialogue responses, and an inability to support mixed-language speech recognition. Our findings shed light on both the current state of usage and adoption of IPAs in Denmark as well as the usability of its most popular IPA in a foreign-language setting.

AB - Intelligent personal assistants (IPA), such as Siri, Google Assistant, Alexa, and Cortana, are rapidly becoming a popular way of interacting with our smart devices. As a result, there has been a wealth of research on all aspects of IPAs in recent years, such as studies of usage of and user satisfaction with IPAs. However, the overwhelming majority of these studies have focused on English as the interaction language. In this paper, we investigate the usage and perceived usability of IPAs in Denmark. We conduct a questionnaire with 357 Danish-speaking respondents that sheds light on how IPAs are used in Denmark. We find they are only used regularly by 19.9% of respondents and that most people do not find IPAs to be reliable. We also conduct a usability study of Siri and find that Siri suffers from several issues when used in Danish: poor voice recognition, unnatural dialogue responses, and an inability to support mixed-language speech recognition. Our findings shed light on both the current state of usage and adoption of IPAs in Denmark as well as the usability of its most popular IPA in a foreign-language setting.

KW - Information behavior

KW - Intelligent Personal Assistants

KW - IPA

KW - Siri

KW - Usability

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U2 - 10.1007/978-3-030-15742-5_7

DO - 10.1007/978-3-030-15742-5_7

M3 - Article in proceeding

AN - SCOPUS:85064058193

SN - 978-3-030-15741-8

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BT - Information in Contemporary Society

A2 - Taylor, Natalie Greene

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ER -

Bogers T, Al-Basri AAA, Ostermann Rytlig C, Bak Møller ME, Juhl Rasmussen M, Bates Michelsen NK et al. A Study of Usage and Usability of Intelligent Personal Assistants in Denmark. I Taylor NG, Christian-Lamb C, Nardi B, Martin MH, red., Information in Contemporary Society: 14th International Conference, iConference 2019, Washington, DC, USA, March 31–April 3, 2019, Proceedings. Springer. 2019. s. 79-90. (Lecture Notes in Computer Science, Bind 11420). doi: 10.1007/978-3-030-15742-5_7

A Study of Usage and Usability of Intelligent Personal Assistants in Denmark

Abstract

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