Activity-based process model for customer-driven product development

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Abstrakt

Due to increased customer demands and shortened product life cycles, industrial mass-producers receive an increasing amount of customer requests. The requests have various degree of complexity requiring engineering change of existing products or development of new products depending on the nature of the request. Managing this process is termed customer-driven Product development (PD). In order to increase process performance, a fitting activity-based process model should be utilized. However, existing process models do not consider this special case of integration between collaborative PD and customer-initiated engineering change management. Thus, the purpose of this study is to explore customer-driven PD to develop new insights into an increasingly relevant PD process. The paper includes an embedded case study including a large industrial mass-producer and its customers. The paper contributes to existing research proposing a process model for customer-driven PD adding new knowledge to PD research.
OriginalsprogEngelsk
TitelProceedings of 2013 IEEE International Conference on Industrial Engineering and Engineering Management
Antal sider6
ForlagIEEE Press
Publikationsdato2013
Udgave(USB)
Sider1259 - 1264
ISBN (Trykt)978-1-4799-0985-8
DOI
StatusUdgivet - 2013
Begivenhed2013 IEEE International Conference on Industrial Engineering and Engineering Management - Swiss Hotel le Concorde, Bangkok, Thailand
Varighed: 10 dec. 201313 dec. 2013

Konference

Konference2013 IEEE International Conference on Industrial Engineering and Engineering Management
LokationSwiss Hotel le Concorde
LandThailand
ByBangkok
Periode10/12/201313/12/2013
NavnIEEE Proceedings

Citationsformater

Sommer, A. F., Dukovska-Popovska, I., & Steger-Jensen, K. (2013). Activity-based process model for customer-driven product development. I Proceedings of 2013 IEEE International Conference on Industrial Engineering and Engineering Management ((USB) udg., s. 1259 - 1264). IEEE Press. IEEE Proceedings https://doi.org/10.1109/IEEM.2013.6962613