Business Intelligence Success Factors: A Literature Review

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Resumé

Business intelligence (BI) is a strategically important practice in many organizations. Several studies have investi-gated the factors that contribute to BI success; however, an overview of the critical success factors (CSFs) involved is lacking in the extant literature. We have integrated the findings of 43 studies after conducting a building block search strategy, refer-ence and citation search, and critical assessment of the identified papers. A framework of information system success was used to identify the CSFs and analyze how researchers identify information system success. We discovered 34 CSFs related to BI success. The distinct CSFs identified in the extant literature relate to project management skills (13 papers), management support (20 papers), and user involvement (11 papers). In the articles with operationalized BI success, we found several dis-tinct factors: system quality (32 papers), net benefits (20 papers), information quality (19 papers), use (14 papers), and user satisfaction (9 papers). We extend the framework of information system success with four additional factors: vision and strat-egy, organizational structure, competency development, and organizational culture. In addition, we contribute to the extant research by extending the framework of information system success and identifying gaps in the extant literature. Furthermore, we contribute to practical implementation through an enhanced understanding of the CSFs related to BI success.
OriginalsprogEngelsk
TidsskriftJournal of Information Technology Management
Vol/bindXXIX
Udgave nummer1
Sider (fra-til)1-15
Antal sider15
ISSN1042-1319
StatusUdgivet - 28 mar. 2018

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Business intelligence
Critical success factors
Success factors
Literature review
Information systems success
Factors
User involvement
Management skills
Organizational culture
User satisfaction
Management support
Information quality
Organizational structure
Search strategy
Competency
Citations
System quality
Integrated
Project management

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title = "Business Intelligence Success Factors: A Literature Review",
abstract = "Business intelligence (BI) is a strategically important practice in many organizations. Several studies have investigated the factors that contribute to BI success; however, an overview of the critical success factors (CSFs) involved is lacking in the extant literature. We have integrated the findings of 43 studies after conducting a building block search strategy, reference and citation search, and critical assessment of the identified papers. A framework of information system success was used to identify the CSFs and analyze how researchers identify information system success. We discovered 34 CSFs related to BI success. The distinct CSFs identified in the extant literature relate to project management skills (13 papers), management support (20 papers), and user involvement (11 papers). In the articles with operationalized BI success, we found several distinct factors: system quality (32 papers), net benefits (20 papers), information quality (19 papers), use (14 papers), and user satisfaction (9 papers). We extend the framework of information system success with four additional factors: vision and strategy, organizational structure, competency development, and organizational culture. In addition, we contribute to the extant research by extending the framework of information system success and identifying gaps in the extant literature. Furthermore, we contribute to practical implementation through an enhanced understanding of the CSFs related to BI success.",
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Business Intelligence Success Factors : A Literature Review. / Gaardboe, Rikke; Jonasen, Tanja Svarre.

I: Journal of Information Technology Management, Bind XXIX, Nr. 1, 28.03.2018, s. 1-15.

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

TY - JOUR

T1 - Business Intelligence Success Factors

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AU - Gaardboe, Rikke

AU - Jonasen, Tanja Svarre

PY - 2018/3/28

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N2 - Business intelligence (BI) is a strategically important practice in many organizations. Several studies have investigated the factors that contribute to BI success; however, an overview of the critical success factors (CSFs) involved is lacking in the extant literature. We have integrated the findings of 43 studies after conducting a building block search strategy, reference and citation search, and critical assessment of the identified papers. A framework of information system success was used to identify the CSFs and analyze how researchers identify information system success. We discovered 34 CSFs related to BI success. The distinct CSFs identified in the extant literature relate to project management skills (13 papers), management support (20 papers), and user involvement (11 papers). In the articles with operationalized BI success, we found several distinct factors: system quality (32 papers), net benefits (20 papers), information quality (19 papers), use (14 papers), and user satisfaction (9 papers). We extend the framework of information system success with four additional factors: vision and strategy, organizational structure, competency development, and organizational culture. In addition, we contribute to the extant research by extending the framework of information system success and identifying gaps in the extant literature. Furthermore, we contribute to practical implementation through an enhanced understanding of the CSFs related to BI success.

AB - Business intelligence (BI) is a strategically important practice in many organizations. Several studies have investigated the factors that contribute to BI success; however, an overview of the critical success factors (CSFs) involved is lacking in the extant literature. We have integrated the findings of 43 studies after conducting a building block search strategy, reference and citation search, and critical assessment of the identified papers. A framework of information system success was used to identify the CSFs and analyze how researchers identify information system success. We discovered 34 CSFs related to BI success. The distinct CSFs identified in the extant literature relate to project management skills (13 papers), management support (20 papers), and user involvement (11 papers). In the articles with operationalized BI success, we found several distinct factors: system quality (32 papers), net benefits (20 papers), information quality (19 papers), use (14 papers), and user satisfaction (9 papers). We extend the framework of information system success with four additional factors: vision and strategy, organizational structure, competency development, and organizational culture. In addition, we contribute to the extant research by extending the framework of information system success and identifying gaps in the extant literature. Furthermore, we contribute to practical implementation through an enhanced understanding of the CSFs related to BI success.

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