Chats with Bots: Balancing Imitation and Engagement

Andreea Muresan, Henning Pohl

Publikation: Bidrag til bog/antologi/rapport/konference proceedingKonferenceartikel i proceedingForskningpeer review

21 Citationer (Scopus)

Abstract

Advances in AI are paving the way towards more natural interactions, blurring the line between bot and human. We present findings from a two-week diary study exploring users' interactions with the chatbot Replika. In particular, we focus on how users anthropomorphize chatbots and how this influences their engagement. We find that failing to adhere to social norms and glaring signs of humanity leads to decreased engagement unless balanced appropriately
OriginalsprogUdefineret/Ukendt
TitelCHI '19 Extended Abstracts on Human Factors in Computing Systems on - CHI EA '19
UdgivelsesstedNew York, New York, USA
ForlagAssociation for Computing Machinery
Publikationsdato2019
DOI
StatusUdgivet - 2019
Udgivet eksterntJa
BegivenhedConference on Human Factors in Computing Systems - Skotland, Glasgow, Storbritannien
Varighed: 4 maj 20199 maj 2019

Konference

KonferenceConference on Human Factors in Computing Systems
LokationSkotland
Land/OmrådeStorbritannien
ByGlasgow
Periode04/05/201909/05/2019
NavnCHI EA '19

Emneord

  • chatbots
  • anthropomorphism
  • engagement

Citationsformater