@inproceedings{e850cd3fe9274cffb62ed92639afea23,
title = "Chats with Bots: Balancing Imitation and Engagement",
abstract = "Advances in AI are paving the way towards more natural interactions, blurring the line between bot and human. We present findings from a two-week diary study exploring users' interactions with the chatbot Replika. In particular, we focus on how users anthropomorphize chatbots and how this influences their engagement. We find that failing to adhere to social norms and glaring signs of humanity leads to decreased engagement unless balanced appropriately",
keywords = "chatbots, anthropomorphism, engagement",
author = "Andreea Muresan and Henning Pohl",
year = "2019",
doi = "10.1145/3290607.3313084",
language = "Udefineret/Ukendt",
series = "CHI EA '19",
booktitle = "CHI '19 Extended Abstracts on Human Factors in Computing Systems on - CHI EA '19",
publisher = "Association for Computing Machinery",
address = "USA",
note = "Conference on Human Factors in Computing Systems ; Conference date: 04-05-2019 Through 09-05-2019",
}