Commitment to service quality in automotive dealerships: results from an Australian pilot study

Kym Fraser, Chihiro Watanabe, Hans-Henrik Hvolby

Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › peer review

Originalsprog	Engelsk
Tidsskrift	Journal of Services Research
Vol/bind	13
Udgave nummer	1
Sider (fra-til)	7-29
Antal sider	25
ISSN	0972-4702
Status	Udgivet - 2013

Citationsformater

@article{54a187cf5f0b4d70811eeddc1f118a20,

title = "Commitment to service quality in automotive dealerships: results from an Australian pilot study",

author = "Kym Fraser and Chihiro Watanabe and Hans-Henrik Hvolby",

year = "2013",

language = "English",

volume = "13",

pages = "7--29",

journal = "Journal of Services Research",

issn = "0972-4702",

publisher = "Institute for International Management & Technology",

number = "1",

}