Cross-border eGovernment services in the Baltic Sea Region – Status and barriers

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

71 Downloads (Pure)

Resumé

The aim of this paper is to study the current status cross-border eGovernment business services within the Baltic Sea Region, and to identify the most important barriers towards towards further development in this area. Empirical data for the study are collected through 60 interviews with international companies with operations within. The research is made as a part of the EU funded Interreg project DIGINNO. The findings point to language and identification/authentication as major obstacles in development of cross-border G2B services, however when these obstacles are overcome the service design issue and adaptation of local e-government services to the needs of users from in countries will become a major challenges.
OriginalsprogEngelsk
TidsskriftNordic and Baltic Journal of Information and Communications Technologies
Vol/bind2018
Udgave nummer1
Sider (fra-til)83-100
Antal sider18
ISSN1902-097X
DOI
StatusUdgivet - 22 dec. 2018

Fingerprint

Baltic Sea
Electronic government
Cross-border
Empirical data
Authentication
Business services
Language
Government services
Service design

Citer dette

@article{beaf254ef73e4efa92d60b6fda39a316,
title = "Cross-border eGovernment services in the Baltic Sea Region – Status and barriers",
abstract = "The aim of this paper is to study the current status cross-border eGovernment business services within the Baltic Sea Region, and to identify the most important barriers towards towards further development in this area. Empirical data for the study are collected through 60 interviews with international companies with operations within. The research is made as a part of the EU funded Interreg project DIGINNO. The findings point to language and identification/authentication as major obstacles in development of cross-border G2B services, however when these obstacles are overcome the service design issue and adaptation of local e-government services to the needs of users from in countries will become a major challenges.",
keywords = "e-governance, government, institution, e-Government, E-Government providers, cross-border region, cross-border, EU, European Union, Baltic countries, Baltic Sea, Region",
author = "Morten Falch and Idongesit Williams and Reza Tadayoni",
year = "2018",
month = "12",
day = "22",
doi = "10.13052/nbjict1902-097X.2018.006",
language = "English",
volume = "2018",
pages = "83--100",
journal = "Nordic and Baltic Journal of Information and Communications Technologies",
issn = "1902-097X",
publisher = "Nord I C T",
number = "1",

}

TY - JOUR

T1 - Cross-border eGovernment services in the Baltic Sea Region – Status and barriers

AU - Falch, Morten

AU - Williams, Idongesit

AU - Tadayoni, Reza

PY - 2018/12/22

Y1 - 2018/12/22

N2 - The aim of this paper is to study the current status cross-border eGovernment business services within the Baltic Sea Region, and to identify the most important barriers towards towards further development in this area. Empirical data for the study are collected through 60 interviews with international companies with operations within. The research is made as a part of the EU funded Interreg project DIGINNO. The findings point to language and identification/authentication as major obstacles in development of cross-border G2B services, however when these obstacles are overcome the service design issue and adaptation of local e-government services to the needs of users from in countries will become a major challenges.

AB - The aim of this paper is to study the current status cross-border eGovernment business services within the Baltic Sea Region, and to identify the most important barriers towards towards further development in this area. Empirical data for the study are collected through 60 interviews with international companies with operations within. The research is made as a part of the EU funded Interreg project DIGINNO. The findings point to language and identification/authentication as major obstacles in development of cross-border G2B services, however when these obstacles are overcome the service design issue and adaptation of local e-government services to the needs of users from in countries will become a major challenges.

KW - e-governance

KW - government

KW - institution

KW - e-Government

KW - E-Government providers

KW - cross-border region

KW - cross-border

KW - EU

KW - European Union

KW - Baltic countries

KW - Baltic Sea

KW - Region

U2 - 10.13052/nbjict1902-097X.2018.006

DO - 10.13052/nbjict1902-097X.2018.006

M3 - Journal article

VL - 2018

SP - 83

EP - 100

JO - Nordic and Baltic Journal of Information and Communications Technologies

JF - Nordic and Baltic Journal of Information and Communications Technologies

SN - 1902-097X

IS - 1

ER -