Designing E-Learning Solutions with a Client Centred Approach

This paper claims that the strategies applied in designing e-learning solutions tend to focus on how to proceed after the precondition, e.g., learners requirements, pedagogical choice, etc., have been decided upon. Investigating the HCI research field, we find that the methodological approaches focus on end-users and primarily address the phases succeeding the initial pre-analysis. The HCI approach lacks pre-analyses, including focusing on the client as a user of the product. With the point of departure in our study a private educational organisation within healthcare, we understand the client as the organisation that has initiated the e-learning project and needs to manage the e-learning system after its development. Through the Client Centred Design and in close collaboration with the client, three strategic issues are uncovered and strategic models are presented for each. These models are complementary perspectives in a Client Centred framework that is useable as the starting point for others in developing large scale e-learning projects.