Abstract
Manufacturing firms are increasingly evolving towards the design of integrated
product-service solutions but servitization literature does not provide specific
guidance on how to design these integrated solutions. Building upon ProductService
System (PSS) and Service Design (SD) approaches, this paper
proposes an integrative method that joins PSS’s systems and network
approach with the creative, human-centered, value cocreation approach of SD.
The paper also describes the development and application of this method to
the creation of integrated solutions for the laboratory industry, highlighting how
it brings new insights to manufacturing companies moving to a service, value
cocreation perspective.
product-service solutions but servitization literature does not provide specific
guidance on how to design these integrated solutions. Building upon ProductService
System (PSS) and Service Design (SD) approaches, this paper
proposes an integrative method that joins PSS’s systems and network
approach with the creative, human-centered, value cocreation approach of SD.
The paper also describes the development and application of this method to
the creation of integrated solutions for the laboratory industry, highlighting how
it brings new insights to manufacturing companies moving to a service, value
cocreation perspective.
| Originalsprog | Engelsk |
|---|---|
| Titel | QUIS14 Accelerate the Impact of Service Research : The 14th International Research Symposium on Service Excellence in Management |
| Publikationsdato | 31 jul. 2015 |
| Sider | 790-799 |
| ISBN (Elektronisk) | 978-0-692-46156-3 |
| Status | Udgivet - 31 jul. 2015 |
| Begivenhed | The 14th International Research Symposium on Service Excellence in Management (QUIS 14) - Shanghai, Kina Varighed: 18 jun. 2015 → 21 jun. 2015 |
Konference
| Konference | The 14th International Research Symposium on Service Excellence in Management (QUIS 14) |
|---|---|
| Land/Område | Kina |
| By | Shanghai |
| Periode | 18/06/2015 → 21/06/2015 |