Digital Infrastructures of Facilities Management: How Data Systems and Work Environments Affect Each Other

Daniel Pihl; Marianne Forman; Anne Kathrine Frandsen; Anders Kristian Busk Nielsen; Mikkel Bruun Primdahl

Digital Infrastructures of Facilities Management: How Data Systems and Work Environments Affect Each Other

Daniel Pihl^*, Marianne Forman, Anne Kathrine Frandsen, Anders Kristian Busk Nielsen, Mikkel Bruun Primdahl

^*Kontaktforfatter

Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

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Abstract

Introducing digital objects in facility management enables professionals to coordinate
operation and management tasks. However, using digital objects is not a "neutral"
matter. Instead, digital objects shift the distribution of responsibilities and create new
ways of visualising professionals' work performance that create frustrations and
discontent among the facility managers. Building on ethnographic fieldwork and
inspiration from the Science and Technology Studies field, the study investigates a
case concerning the operation and management of an office building in Copenhagen,
Denmark. Findings show that the operation and management professionals get
frustrated when the technical and digital systems of the building cannot solve the
issues experienced by the building users. Limited access to systems obstructs the
professionals in their work, and the systems create distance between the building and
the means to solve the experienced problems. The study suggests paying more
attention to digital systems' effects on professionals' mental health within facility
management.

Originalsprog	Engelsk
Titel	Proceedings of the 38th Annual ARCOM Conference
Redaktører	Apollo Tutesigensi, Christopher J. Neilson
Udgivelsessted	Glasgow, UK
Forlag	Association of Researchers in Construction Management
Publikationsdato	2022
Sider	276-285
ISBN (Elektronisk)	978-0-9955463-6-3
Status	Udgivet - 2022
Begivenhed	The Association of Researchers in Construction Management Annual Conference 2022 : ARCOM 2022 - Glasgow, Storbritannien Varighed: 5 sep. 2022 → 7 sep. 2022 Konferencens nummer: 38

Konference

Konference	The Association of Researchers in Construction Management Annual Conference 2022 : ARCOM 2022
Nummer	38
Land/Område	Storbritannien
By	Glasgow
Periode	05/09/2022 → 07/09/2022

Bibliografisk note

Emneord

Digital infrastructure
Facilities management
Work environment
Actor-network theory
Science and technology studies

Adgang til dokumentet

http://www.arcom.ac.uk/-docs/proceedings/a3cf40138e9050390a62d5a7f4c0d8d9.pdfLicens: Andet

AUB Link

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ARCOM presentation

Digital infrastruktur i byggeriet og arbejdsmiljøet
Forman, M., Frandsen, A. K., Primdahl, M. B., Nielsen, A. K. B. & Pihl, D.
01/02/2019 → 31/12/2022
Projekter: Projekt › Forskning

Citationsformater

Pihl, D., Forman, M., Frandsen, A. K., Nielsen, A. K. B., & Primdahl, M. B. (2022). Digital Infrastructures of Facilities Management: How Data Systems and Work Environments Affect Each Other. I A. Tutesigensi, & C. J. Neilson (red.), Proceedings of the 38th Annual ARCOM Conference (s. 276-285). Association of Researchers in Construction Management. http://www.arcom.ac.uk/-docs/proceedings/a3cf40138e9050390a62d5a7f4c0d8d9.pdf

@inproceedings{6435dc6905564643b96f1ab37d6b0d14,

title = "Digital Infrastructures of Facilities Management: How Data Systems and Work Environments Affect Each Other",

abstract = "Introducing digital objects in facility management enables professionals to coordinate operation and management tasks. However, using digital objects is not a {"}neutral{"} matter. Instead, digital objects shift the distribution of responsibilities and create new ways of visualising professionals' work performance that create frustrations and discontent among the facility managers. Building on ethnographic fieldwork and inspiration from the Science and Technology Studies field, the study investigates a case concerning the operation and management of an office building in Copenhagen, Denmark. Findings show that the operation and management professionals get frustrated when the technical and digital systems of the building cannot solve the issues experienced by the building users. Limited access to systems obstructs the professionals in their work, and the systems create distance between the building and the means to solve the experienced problems. The study suggests paying more attention to digital systems' effects on professionals' mental health within facility management.",

keywords = "Digital infrastructure, Facilities management, Work environment, Actor-network theory, Science and technology studies, Digital infrastructure, Facilities management, Work environment, Actor-network theory, Science and technology studies",

author = "Daniel Pihl and Marianne Forman and Frandsen, {Anne Kathrine} and Nielsen, {Anders Kristian Busk} and Primdahl, {Mikkel Bruun}",

note = "{\textcopyright} ARCOM. All rights reserved; The Association of Researchers in Construction Management Annual Conference 2022 : ARCOM 2022, ARCOM ; Conference date: 05-09-2022 Through 07-09-2022",

year = "2022",

language = "English",

pages = "276--285",

editor = "Apollo Tutesigensi and {J. Neilson}, Christopher",

booktitle = "Proceedings of the 38th Annual ARCOM Conference",

publisher = "Association of Researchers in Construction Management",

}

Pihl, D, Forman, M , Frandsen, AK, Nielsen, AKB & Primdahl, MB 2022, Digital Infrastructures of Facilities Management: How Data Systems and Work Environments Affect Each Other. i A Tutesigensi & C J. Neilson (red), Proceedings of the 38th Annual ARCOM Conference. Association of Researchers in Construction Management, Glasgow, UK, s. 276-285, The Association of Researchers in Construction Management Annual Conference 2022 : ARCOM 2022, Glasgow, Storbritannien, 05/09/2022. <http://www.arcom.ac.uk/-docs/proceedings/a3cf40138e9050390a62d5a7f4c0d8d9.pdf>

Digital Infrastructures of Facilities Management: How Data Systems and Work Environments Affect Each Other. / Pihl, Daniel; Forman, Marianne ; Frandsen, Anne Kathrine et al.
Proceedings of the 38th Annual ARCOM Conference. red. / Apollo Tutesigensi; Christopher J. Neilson. Glasgow, UK: Association of Researchers in Construction Management, 2022. s. 276-285.

Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

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T1 - Digital Infrastructures of Facilities Management

T2 - The Association of Researchers in Construction Management Annual Conference 2022 : ARCOM 2022

AU - Pihl, Daniel

AU - Forman, Marianne

AU - Frandsen, Anne Kathrine

AU - Nielsen, Anders Kristian Busk

AU - Primdahl, Mikkel Bruun

N1 - Conference code: 38

PY - 2022

Y1 - 2022

N2 - Introducing digital objects in facility management enables professionals to coordinate operation and management tasks. However, using digital objects is not a "neutral" matter. Instead, digital objects shift the distribution of responsibilities and create new ways of visualising professionals' work performance that create frustrations and discontent among the facility managers. Building on ethnographic fieldwork and inspiration from the Science and Technology Studies field, the study investigates a case concerning the operation and management of an office building in Copenhagen, Denmark. Findings show that the operation and management professionals get frustrated when the technical and digital systems of the building cannot solve the issues experienced by the building users. Limited access to systems obstructs the professionals in their work, and the systems create distance between the building and the means to solve the experienced problems. The study suggests paying more attention to digital systems' effects on professionals' mental health within facility management.

AB - Introducing digital objects in facility management enables professionals to coordinate operation and management tasks. However, using digital objects is not a "neutral" matter. Instead, digital objects shift the distribution of responsibilities and create new ways of visualising professionals' work performance that create frustrations and discontent among the facility managers. Building on ethnographic fieldwork and inspiration from the Science and Technology Studies field, the study investigates a case concerning the operation and management of an office building in Copenhagen, Denmark. Findings show that the operation and management professionals get frustrated when the technical and digital systems of the building cannot solve the issues experienced by the building users. Limited access to systems obstructs the professionals in their work, and the systems create distance between the building and the means to solve the experienced problems. The study suggests paying more attention to digital systems' effects on professionals' mental health within facility management.

KW - Digital infrastructure

KW - Facilities management

KW - Work environment

KW - Actor-network theory

KW - Science and technology studies

KW - Digital infrastructure

KW - Facilities management

KW - Work environment

KW - Actor-network theory

KW - Science and technology studies

M3 - Article in proceeding

SP - 276

EP - 285

BT - Proceedings of the 38th Annual ARCOM Conference

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A2 - J. Neilson, Christopher

PB - Association of Researchers in Construction Management

CY - Glasgow, UK

Y2 - 5 September 2022 through 7 September 2022

ER -

Digital Infrastructures of Facilities Management: How Data Systems and Work Environments Affect Each Other

Abstract

Konference

Bibliografisk note

Emneord

Adgang til dokumentet

AUB Link

Andre filer og links

Fingeraftryk

Projekter

Digital infrastruktur i byggeriet og arbejdsmiljøet

Citationsformater