Digital Visits at Intensive Care Units Post-COVID-19: A Mixed-Methods Implementation Evaluation Study

Due to visiting restrictions at intensive care units during the COVID-19 pandemic, a digital video technology was developed and implemented. This study evaluated the use of digital visits at four intensive care units after COVID-19. Nurses' use of the technology and managerial perspectives on implementation were examined in an explanatory sequential mixed-methods study. Data were explored by inferential statistics (quantitative data) and content analysis (qualitative data). Results revealed that 52.9% of nurses had not used digital visits. Users indicated that the technology supported the patient-relative-nurse relationship, but needs reimplementation, aligning it with the post-COVID-19 setting.