Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market.

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Abstrakt

Freshly graduated service designers are often struggling to align with the expectations that companies have when they are looking for a service designer. The understanding of what service design is, which capabilities a service designer has and how these capabilities can create value for the company can be very different, making it difficult for the inexperienced job seeker to even find the right job offer. In this paper, we investigate if there is a more general misalignment between academia and the market in the definition of service design capabilities, by analysing a consistent pool of job offers in the area of service design.
OriginalsprogEngelsk
TitelServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia
ForlagLinköping University. Linköping
Publikationsdato22 dec. 2020
ISBN (Elektronisk)978-91-7929-779-4
StatusUdgivet - 22 dec. 2020
BegivenhedServDes.2020 conference - Melbourne, Australien
Varighed: 2 feb. 20215 feb. 2021
https://servdes2020.org/

Konference

KonferenceServDes.2020 conference
Land/OmrådeAustralien
ByMelbourne
Periode02/02/202105/02/2021
Internetadresse
NavnLinköping Electronic Conference Proceedings
Vol/bind173
ISSN1650-3686

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