Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market.

Drude Emilie Holm Ehn; Amalia De Götzen; Luca Simeone; Nicola Morelli

Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market.

Drude Emilie Holm Ehn, Amalia De Götzen, Luca Simeone, Nicola Morelli

Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

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Abstract

Freshly graduated service designers are often struggling to align with the expectations that companies have when they are looking for a service designer. The understanding of what service design is, which capabilities a service designer has and how these capabilities can create value for the company can be very different, making it difficult for the inexperienced job seeker to even find the right job offer. In this paper, we investigate if there is a more general misalignment between academia and the market in the definition of service design capabilities, by analysing a consistent pool of job offers in the area of service design.

Originalsprog	Engelsk
Titel	ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia
Forlag	Linköping University. Linköping
Publikationsdato	22 dec. 2020
ISBN (Elektronisk)	978-91-7929-779-4
Status	Udgivet - 22 dec. 2020
Begivenhed	ServDes.2020 conference - Melbourne, Australien Varighed: 2 feb. 2021 → 5 feb. 2021 https://servdes2020.org/

Konference

Konference	ServDes.2020 conference
Land/Område	Australien
By	Melbourne
Periode	02/02/2021 → 05/02/2021
Internetadresse	https://servdes2020.org/

Navn	Linköping Electronic Conference Proceedings
Vol/bind	173
ISSN	1650-3686

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Open Access articleForlagets udgivne version, 1,17 MBLicens: CC BY-NC 4.0

https://ep.liu.se/ecp/173/037/ecp20173037.pdfLicens: CC BY-NC 4.0

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Citationsformater

Ehn, D. E. H., De Götzen, A., Simeone, L., & Morelli, N. (2020). Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market. I ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia Linköping University. Linköping. https://ep.liu.se/ecp/173/037/ecp20173037.pdf

Ehn, Drude Emilie Holm ; De Götzen, Amalia ; Simeone, Luca et al. / Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market. ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia. Linköping University. Linköping, 2020. (Linköping Electronic Conference Proceedings, Bind 173).

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abstract = "Freshly graduated service designers are often struggling to align with the expectations that companies have when they are looking for a service designer. The understanding of what service design is, which capabilities a service designer has and how these capabilities can create value for the company can be very different, making it difficult for the inexperienced job seeker to even find the right job offer. In this paper, we investigate if there is a more general misalignment between academia and the market in the definition of service design capabilities, by analysing a consistent pool of job offers in the area of service design.",

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Ehn, DEH, De Götzen, A , Simeone, L & Morelli, N 2020, Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market. i ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia. Linköping University. Linköping, Linköping Electronic Conference Proceedings, bind 173, ServDes.2020 conference, Melbourne, Australien, 02/02/2021. <https://ep.liu.se/ecp/173/037/ecp20173037.pdf>

Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market. / Ehn, Drude Emilie Holm; De Götzen, Amalia ; Simeone, Luca et al.
ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia. Linköping University. Linköping, 2020. (Linköping Electronic Conference Proceedings, Bind 173).

Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

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T1 - Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market.

AU - Ehn, Drude Emilie Holm

AU - De Götzen, Amalia

AU - Simeone, Luca

AU - Morelli, Nicola

PY - 2020/12/22

Y1 - 2020/12/22

N2 - Freshly graduated service designers are often struggling to align with the expectations that companies have when they are looking for a service designer. The understanding of what service design is, which capabilities a service designer has and how these capabilities can create value for the company can be very different, making it difficult for the inexperienced job seeker to even find the right job offer. In this paper, we investigate if there is a more general misalignment between academia and the market in the definition of service design capabilities, by analysing a consistent pool of job offers in the area of service design.

AB - Freshly graduated service designers are often struggling to align with the expectations that companies have when they are looking for a service designer. The understanding of what service design is, which capabilities a service designer has and how these capabilities can create value for the company can be very different, making it difficult for the inexperienced job seeker to even find the right job offer. In this paper, we investigate if there is a more general misalignment between academia and the market in the definition of service design capabilities, by analysing a consistent pool of job offers in the area of service design.

KW - Design Capabilities

KW - Service Design

KW - Job Market

M3 - Article in proceeding

T3 - Linköping Electronic Conference Proceedings

BT - ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia

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Ehn DEH, De Götzen A , Simeone L , Morelli N. Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market. I ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia. Linköping University. Linköping. 2020. (Linköping Electronic Conference Proceedings, Bind 173).

Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market.

Abstract

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