TY - JOUR
T1 - Emotions elicited by neighbour noise and coping process
T2 - A social media research based on two newspaper articles
AU - Sentop Dumen, Ayca
AU - Rasmussen, Birgit
PY - 2025
Y1 - 2025
N2 - This study explores emotional responses to indoor soundscapes of multistorey housing and the noise coping strategies selected by individuals through analysis of the social media comments made for two newspaper articles. 496 comments from 378 people were thematically analysed and coded according to noise occurrences, emotions, and coping strategies. Both positive and negative emotions appeared for all four groups of emotion elicitors: (1) sound/noise, (2) building, (3) neighbour and (4) complainer (neighbour noise sufferer). However, negative emotions were more common. Statistical analysis of group differences showed that emotions in opinion-based comments were more frequently targeting complainers compared to experience-based comments. Emotions did not differ according to sex, except noise-induced contempt (higher among men) and distress (higher among women). A model was proposed for neighbour noise induced emotions and coping process based on the observed patterns. Three attitudinal conflict types emerged among commenters and influenced emotions and the pathway in the process model: (1) Friend/enemy: Noise and social norms led to definitions of good and bad neighbours. (2) Intimacy/intrusion: Although some level of engagement is sought, information content of sounds and privacy caused more negative emotions but less active coping. (3) Belonging/exclusion: Complainers and noisemakers were expected to adapt or leave, relocation was common despite several constraints.
AB - This study explores emotional responses to indoor soundscapes of multistorey housing and the noise coping strategies selected by individuals through analysis of the social media comments made for two newspaper articles. 496 comments from 378 people were thematically analysed and coded according to noise occurrences, emotions, and coping strategies. Both positive and negative emotions appeared for all four groups of emotion elicitors: (1) sound/noise, (2) building, (3) neighbour and (4) complainer (neighbour noise sufferer). However, negative emotions were more common. Statistical analysis of group differences showed that emotions in opinion-based comments were more frequently targeting complainers compared to experience-based comments. Emotions did not differ according to sex, except noise-induced contempt (higher among men) and distress (higher among women). A model was proposed for neighbour noise induced emotions and coping process based on the observed patterns. Three attitudinal conflict types emerged among commenters and influenced emotions and the pathway in the process model: (1) Friend/enemy: Noise and social norms led to definitions of good and bad neighbours. (2) Intimacy/intrusion: Although some level of engagement is sought, information content of sounds and privacy caused more negative emotions but less active coping. (3) Belonging/exclusion: Complainers and noisemakers were expected to adapt or leave, relocation was common despite several constraints.
KW - Attitude
KW - Concern of being overheard
KW - Coping
KW - Emotion
KW - Housing
KW - Neighbour noise;
KW - Neighbour noise
KW - Acoustic environment
KW - Building certification
KW - Building renovation
KW - Indoor air quality
KW - Residential buildings
KW - Thermal environment
KW - Visual environment
UR - http://www.scopus.com/inward/record.url?scp=85212405351&partnerID=8YFLogxK
U2 - 10.1016/j.buildenv.2024.112432
DO - 10.1016/j.buildenv.2024.112432
M3 - Journal article
SN - 0360-1323
VL - 269
JO - Building and Environment
JF - Building and Environment
M1 - 112432
ER -