End-users’ opinion on living in multi-family Nearly Zero Energy Buildings

The paper presents the findings on end-users' experiences and expectations about living in multi-family Nearly Zero-Energy Buildings (NZEBs). The survey in four European countries (Slovenia, Italy, Denmark and Germany) was part of EU Horizon 2020 project CoNZEBs (2017-2019) and addressed end-users living or thinking about living in multi-family NZEBs. Targeted end-users were living (as tenants or owners) in either ordinary buildings or in high performance buildings such as NZEBs (mandatory after 2020 according to Directive 2010/31/EU). In the survey, the following topics were addressed: the level of end-user's understanding of the NZEB concept, the source and quality of information on NZEB from the end-users' perspective, the importance of various apartment features for the end-users, perception of NZEB characterizing technologies, and decision triggers for living in NZEB. Concerns, doubts and eventual fears about living in NZEBs were studied to enable a tailored information for future end-users, to increase the demand for NZEB and beyond NZEB buildings and to improve their acceptability. To facilitate the living in NZEBs a guide for end-users was developed, explaining the "Myths" about NZEBs as well as presenting testimonials of current NZEB users in four participating countries.