End-users’ opinion on living in multi-family Nearly Zero Energy Buildings

Marjana Šijanec Zavrl*, Marko Jacimovic, Heike Erhorn-Kluttig, Hans Erhorn, Micha Illner, Kirsten Engelund Thomsen, Kim B. Wittchen, Ove Mørck, Miriam Sanchez Mayoral Gutierrez, Michele Zinzi, Benedetta Mattoni, Gaetano Fasano


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The paper presents the findings on end-users' experiences and expectations about living in multi-family Nearly Zero-Energy Buildings (NZEBs). The survey in four European countries (Slovenia, Italy, Denmark and Germany) was part of EU Horizon 2020 project CoNZEBs (2017-2019) and addressed end-users living or thinking about living in multi-family NZEBs. Targeted end-users were living (as tenants or owners) in either ordinary buildings or in high performance buildings such as NZEBs (mandatory after 2020 according to Directive 2010/31/EU). In the survey, the following topics were addressed: the level of end-user's understanding of the NZEB concept, the source and quality of information on NZEB from the end-users' perspective, the importance of various apartment features for the end-users, perception of NZEB characterizing technologies, and decision triggers for living in NZEB. Concerns, doubts and eventual fears about living in NZEBs were studied to enable a tailored information for future end-users, to increase the demand for NZEB and beyond NZEB buildings and to improve their acceptability. To facilitate the living in NZEBs a guide for end-users was developed, explaining the "Myths" about NZEBs as well as presenting testimonials of current NZEB users in four participating countries.
TidsskriftIOP Conference Series: Materials Science and Engineering
Udgave nummer7
Sider (fra-til)1-6
Antal sider6
StatusUdgivet - sep. 2019
BegivenhedConference on Indoor Air Quality, Ventilation and Energy Conservation in Buildings: Healthy Nearly Zero Energy Buildings - Politecnico di Bari, Bari, Italien
Varighed: 5 sep. 20197 sep. 2019
Konferencens nummer: 10


KonferenceConference on Indoor Air Quality, Ventilation and Energy Conservation in Buildings
LokationPolitecnico di Bari


  • user experience
  • low-energy buildings

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