Engaged Problem Formulation of IT Management in Danish Municipalities

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Resumé

Municipalities’ effectiveness in managing information technology (IT) is increasingly important in adhering to their responsibilities for providing services to citizens. While the municipalities’ difficulty in managing IT has been well documented, it is more elusive what specific problems are most relevant in contemporary municipal IT management practice. On this basis, we present an engaged scholarship approach to formulate IT management problems together with municipalities - not for municipalities. We have come to understand such engaged problem formulation as joint researching and defining of a contemporary and complex problem by researchers and those who experience and know the problem. We present the formulated IT management problems and discuss the engaged problem formulation process in relation to engaged scholarship. Furthermore, we discuss how engaged problem formulation may contribute to action research when making sense of ill-structured problems by involving multiple stakeholders.
OriginalsprogEngelsk
TitelIT Management in Local Government : The DISIMIT Project
RedaktørerJeremy Rose, John Stouby Persson, Pernille Kræmmergaard, Peter Axel Nielsen
Antal sider13
Udgivelses stedAalborg
ForlagSoftware Innovation, Aalborg University
Publikationsdato2012
Sider13-25
ISBN (Trykt)978-87-992586-1-1
StatusUdgivet - 2012

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municipality
information technology
management
action research
stakeholder
citizen
responsibility
experience

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Nielsen, P. A., & Persson, J. S. (2012). Engaged Problem Formulation of IT Management in Danish Municipalities. I J. Rose, J. S. Persson, P. Kræmmergaard, & P. A. Nielsen (red.), IT Management in Local Government: The DISIMIT Project (s. 13-25). Aalborg: Software Innovation, Aalborg University.
Nielsen, Peter Axel ; Persson, John Stouby. / Engaged Problem Formulation of IT Management in Danish Municipalities. IT Management in Local Government: The DISIMIT Project. red. / Jeremy Rose ; John Stouby Persson ; Pernille Kræmmergaard ; Peter Axel Nielsen. Aalborg : Software Innovation, Aalborg University, 2012. s. 13-25
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Nielsen, PA & Persson, JS 2012, Engaged Problem Formulation of IT Management in Danish Municipalities. i J Rose, JS Persson, P Kræmmergaard & PA Nielsen (red), IT Management in Local Government: The DISIMIT Project. Software Innovation, Aalborg University, Aalborg, s. 13-25.

Engaged Problem Formulation of IT Management in Danish Municipalities. / Nielsen, Peter Axel; Persson, John Stouby.

IT Management in Local Government: The DISIMIT Project. red. / Jeremy Rose; John Stouby Persson; Pernille Kræmmergaard; Peter Axel Nielsen. Aalborg : Software Innovation, Aalborg University, 2012. s. 13-25.

Publikation: Bidrag til bog/antologi/rapport/konference proceedingBidrag til bog/antologiForskningpeer review

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Nielsen PA, Persson JS. Engaged Problem Formulation of IT Management in Danish Municipalities. I Rose J, Persson JS, Kræmmergaard P, Nielsen PA, red., IT Management in Local Government: The DISIMIT Project. Aalborg: Software Innovation, Aalborg University. 2012. s. 13-25