Evaluating the use of a PRO questionnaire in clinical practice

Aalborg University Hospital in Farsø uses data from a patient-reported outcome (PRO) questionnaire in order to predict if patients diagnosed with osteoarthritis will benefit from surgery. The purpose of including PRO in the decision-making is to ensure quality and transparency, to include patients in their own treatment, and to make the patients central to both the decision-making and the dialogue. Our evaluation of the use of the PRO questionnaire is based on the observation of patients filling out the questionnaire and interviews with 7 patients and a doctor. We found that there were several usability issues especially for the patients, such as navigation problems and a lack of consistency in the layout of the measurement scales. Furthermore, some questions were difficult for the patients to interpret. The interviewed patients did not report any value from answering the questionnaire. We argue that it may take more than filling out a questionnaire for the patient to feel involved in their own treatment.