Expressing and responding to self-efficacy in meetings between clients and social work professionals

Bidragets oversatte titel: Udtryk og respons på selvkompetence i klient- og professionel interaktioner

Sophie Danneris, Tanja Dall

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

8 Citationer (Scopus)
178 Downloads (Pure)


Self-efficacy is a pivotal element when the long-term unemployed are to increase their chances of labour market participation, making the ways in which clients’ beliefs in their capabilities are reflected in the delivery of public employment services particularly relevant. While existing research has pointed to the importance of both meetings with social services and self-efficacy for return to work, little knowledge exists on how self-efficacy is managed in these meetings. However, if social workers are to effectively enhance clients’ self-efficacy, knowing that self-efficacy is important is not enough; knowing how to support self-efficacy becomes crucial. Based on observational data material from a large qualitative study following 25 vulnerable welfare recipients, we find that employability self-efficacy can be expressed by clients in strong, weak or ambiguous ways and that social worker responses to clients’ expressions can range from supporting to transferring to challenging. Insight into the detailed ways in which self-efficacy is managed in the institutional framework of employment services, we argue, provides a starting point for reflexive consideration on how to develop employability self-efficacy in practice.
Bidragets oversatte titelUdtryk og respons på selvkompetence i klient- og professionel interaktioner
TidsskriftNordic Social Work Research
Udgave nummer2
Sider (fra-til)115-140
StatusUdgivet - 2017


  • self-efficacy
  • service delivery
  • conversation analysis
  • social work practice
  • unemployment


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