Fostering resilience: The potential of design to support strategic agility

Olivia Harre, Luca Simeone, Cathrine Seidelin

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Abstract

‘Strategic agility’– i.e., how organizations can strategically plan and cope with uncertainty through a continuous tuning, monitoring, and re-balancing of their opera- tions – has been characterized as a critical component to foster organizational resili- ence. This paper aims at investigating whether and how design can support organiza- tions to acquire greater strategic agility. Our analysis is grounded in a case of a globally operating software company that has recently established a design team and intro- duced design methods in its development processes. The paper shows how design fa- voured processes that are generally linked to strategic agility (distancing, anticipating, reframing, experimenting, decoupling, and dialoguing). Taken together, these pro- cesses were key in building the strategic agility needed in transitioning from a product- centric orientation towards a user- and service-centred approach.
OriginalsprogEngelsk
TitelDRS2022: Bilbao
Antal sider14
ForlagDesign Research Society
Publikationsdato2022
ISBN (Elektronisk)978-1-91229-457-2
DOI
StatusUdgivet - 2022
BegivenhedDesign Research Society Conference 2022 - Bilbao, Spanien
Varighed: 25 jun. 20222 jul. 2022

Konference

KonferenceDesign Research Society Conference 2022
Land/OmrådeSpanien
ByBilbao
Periode25/06/202202/07/2022
NavnProceedings of DRS
ISSN2398-3132

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