Gains from resistance: contesting a new digital technology in a service sector workplace

Elena Shulzhenko, Jens Holmgren

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

Resumé

Increasing expectations of efficiency enabled by new digital technology have led to renewed interest in spaces remaining for employee resistance to management power. The study contributes to this debate by analysing resistance to a new technology introduced in the home-nursing sector in Denmark. Nurses succeeded in halting a technological change that allowed them to report data related to their visits online from inside patients’ homes and reduced their co-located working time. Work location became a central area of contestation between nurses and management. The study offers a nuanced analysis of power relations during the technological change. It shows that the capacity of IT management – a management actor uninhibited by a care ethos - to influence nursing workplaces rose along with the increasing significance of expertise in digital technologies in performing care work. Nurses’ alliances with line managers played a key role in the outcome of their resistance.
OriginalsprogEngelsk
TidsskriftWork, Employment and Society
Antal sider19
ISSN0950-0170
StatusAfsendt - 26 sep. 2017

Emneord

  • Service sector work, power, power triangle, management, co-located work, nurses, resistance, digitalisation, technology

Citer dette

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Gains from resistance: contesting a new digital technology in a service sector workplace. / Shulzhenko, Elena; Holmgren, Jens.

I: Work, Employment and Society, 26.09.2017.

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

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