"Hi! I am the Crowd Tasker" - Crowdsourcing through Digital Voice Assistants

Danula Hettiachchi, Zhanna Sarsenbayeva, Frazer Allison, Niels van Berkel, Tilman Dingler, Gabriele Marini, Vassilis Kostakos, Jorge Goncalves

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Abstrakt

Inspired by the increasing prevalence of digital voice assistants, we demonstrate the feasibility of using voice interfaces to deploy and complete crowd tasks. We have developed Crowd Tasker, a novel system that delivers crowd tasks through a digital voice assistant. In a lab study, we validate our proof-of-concept and show that crowd task performance through a voice assistant is comparable to that of a web interface for voice-compatible and voice-based crowd tasks for native English speakers. We also report on a field study where participants used our system in their homes. We find that crowdsourcing through voice can provide greater flexibility to crowd workers by allowing them to work in brief sessions, enabling multi-tasking, and reducing the time and effort required to initiate tasks. We conclude by proposing a set of design guidelines for the creation of crowd tasks for voice and the development of future voice-based crowdsourcing systems.
OriginalsprogEngelsk
TitelProceedings of ACM SIGCHI Conference on Human Factors in Computing Systems
Publikationsdato2020
Sider1-14
Artikelnummer3376320
ISBN (Elektronisk)9781450367080
DOI
StatusUdgivet - 2020
BegivenhedCHI 2020: CHI Conference on Human Factors in Computing Systems - Honolulu, USA
Varighed: 25 apr. 202030 jun. 2020

Konference

KonferenceCHI 2020: CHI Conference on Human Factors in Computing Systems
LandUSA
ByHonolulu
Periode25/04/202030/06/2020

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  • Citationsformater

    Hettiachchi, D., Sarsenbayeva, Z., Allison, F., van Berkel, N., Dingler, T., Marini, G., Kostakos, V., & Goncalves, J. (2020). "Hi! I am the Crowd Tasker" - Crowdsourcing through Digital Voice Assistants. I Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (s. 1-14). [3376320] https://doi.org/10.1145/3313831.3376320