What's a robot doing in the Citizen Service Centre?

Bidragets oversatte titel: Hvad laver en robot i borgerservice?

Publikation: Bidrag til bog/antologi/rapport/konference proceedingKonferenceartikel i proceedingForskningpeer review

Abstrakt

This demo is the result of a two-day evaluation of a humanoid robot in a Danish citizens service centre. Due to COVID-19, the goal was to reduce the number of personal contacts between staff and visitors in the centre using verbal interaction with the robot. The robot was pre-programmed with a number of typical questions and answers related to the center. A total of 263 citizens attended the centre during the two days. Visitors would have to pass the robot to enter the center, and is was estimated that 5 percent of the visitors interacted with the robot. The most common interaction patterns were greetings and casual chatting, although questions about the facilities at the centre were also observed. However, most visitors ignored the robot and focused on their scheduled appointment.
Bidragets oversatte titelHvad laver en robot i borgerservice?
OriginalsprogEngelsk
TitelHRI 2021 - Companion of the 2021 ACM/IEEE International Conference on Human-Robot Interaction
Antal sider3
ForlagAssociation for Computing Machinery
Publikationsdatomar. 2021
Sider677–679
Artikelnummer3447273
ISBN (Elektronisk)978-1-4503-8290-8
DOI
StatusUdgivet - mar. 2021
BegivenhedHRI '21 Companion: Companion of the 2021 ACM/IEEE International Conference on Human-Robot Interaction - Boulder, USA
Varighed: 8 mar. 202111 mar. 2021

Konference

KonferenceHRI '21 Companion: Companion of the 2021 ACM/IEEE International Conference on Human-Robot Interaction
LandUSA
ByBoulder
Periode08/03/202111/03/2021

Citationsformater