Abstract
In the light of the importance of banks to the
economic growth process in Ghana, this study sought to identify
the determinants of effective leadership style that is appreciated
by employees in retail banking firms in Ghana, towards
providing practitioners with crucial information that could
enable them make informed decisions towards improving the
workplace. Using data collected from employees in eleven firms
which were analyzed using the AMOS programme, minimum
was achieved for the leadership measurement model and the
goodness of fit statistics showed that the overall model fit quite
well to the data. Based on the findings from both factor analysis
and Confirmatory factor analysis, the study established that
managers of retail banks in Ghana could be perceived by their
employees as good leaders if they give employees full credit for
the work that they do. Handling employee issues very well and
taking care of their complaints as well as putting in place systems
for enhancing employees’ career advancement into specialist
departments or management positions are also perceived as good
determinant of leadership. It is therefore hypothesized that
managers of retail banks in Ghana could be perceived as good
leaders by employees if they are seen as giving employees full
credit for the work that they employees do at the workplace,
handling employee issues very well and taking care of complaints
brought up by employees, as well as putting in place systems for
enhancing employees’ career advancement into specialist
departments or management positions are also perceived as good
leaders.
economic growth process in Ghana, this study sought to identify
the determinants of effective leadership style that is appreciated
by employees in retail banking firms in Ghana, towards
providing practitioners with crucial information that could
enable them make informed decisions towards improving the
workplace. Using data collected from employees in eleven firms
which were analyzed using the AMOS programme, minimum
was achieved for the leadership measurement model and the
goodness of fit statistics showed that the overall model fit quite
well to the data. Based on the findings from both factor analysis
and Confirmatory factor analysis, the study established that
managers of retail banks in Ghana could be perceived by their
employees as good leaders if they give employees full credit for
the work that they do. Handling employee issues very well and
taking care of their complaints as well as putting in place systems
for enhancing employees’ career advancement into specialist
departments or management positions are also perceived as good
determinant of leadership. It is therefore hypothesized that
managers of retail banks in Ghana could be perceived as good
leaders by employees if they are seen as giving employees full
credit for the work that they employees do at the workplace,
handling employee issues very well and taking care of complaints
brought up by employees, as well as putting in place systems for
enhancing employees’ career advancement into specialist
departments or management positions are also perceived as good
leaders.
| Originalsprog | Engelsk |
|---|---|
| Titel | Recent advances in business administration, marketing and economics : Proceedings of the 2013 International Conference on Business Administration, Marketing and Economics (BAME 2013) |
| Redaktører | Reinhard Neck |
| Antal sider | 8 |
| Udgivelsessted | Venice, Italy |
| Forlag | BAME |
| Publikationsdato | 2013 |
| Sider | 90-98 |
| Artikelnummer | 13 |
| ISBN (Elektronisk) | 978‐1‐61804‐212‐5 |
| Status | Udgivet - 2013 |
| Begivenhed | The 2013 International Conference on Business Administration, Marketing and Economics (BAME 2013) - Venice, Italien Varighed: 28 sep. 2013 → 30 sep. 2013 |
Konference
| Konference | The 2013 International Conference on Business Administration, Marketing and Economics (BAME 2013) |
|---|---|
| Land/Område | Italien |
| By | Venice |
| Periode | 28/09/2013 → 30/09/2013 |