TY - JOUR
T1 - Identifying innovation in surveys of services
T2 - A Schumpeterian perspective
AU - Drejer, Ina
PY - 2004
Y1 - 2004
N2 - In order to compensate for decades of neglect of services in innovation studies, a strand of literature has emerged, which emphasises alleged distinctive features of service innovation. These studies apply innovation concepts developed especially for services, thereby contributing to the existing divide between manufacturing and services. The present paper demonstrates that Schumpeter?s original innovation concept is indeed broad enough to encompass services and manufacturing, and that a more direct reference to Schumpeter, in particular innovation as a contrast to activities based on routine systems, in service oriented studies would add a needed theoretical and conceptual strengthening to service innovation studies.
AB - In order to compensate for decades of neglect of services in innovation studies, a strand of literature has emerged, which emphasises alleged distinctive features of service innovation. These studies apply innovation concepts developed especially for services, thereby contributing to the existing divide between manufacturing and services. The present paper demonstrates that Schumpeter?s original innovation concept is indeed broad enough to encompass services and manufacturing, and that a more direct reference to Schumpeter, in particular innovation as a contrast to activities based on routine systems, in service oriented studies would add a needed theoretical and conceptual strengthening to service innovation studies.
KW - Schumpeter; Innovation; Services; Learning; Knowledge
M3 - Journal article
SN - 0048-7333
VL - 33
SP - 551
EP - 562
JO - Research Policy
JF - Research Policy
IS - 3
ER -