Improvement of novice software developers' understanding about usability: The role of empathy toward users as a case of emotional contagion

Fulvio Lizano; Jan Stage

doi:10.1007/978-3-319-07233-3_20

Improvement of novice software developers' understanding about usability: The role of empathy toward users as a case of emotional contagion

Fulvio Lizano, Jan Stage

Institut for Datalogi

Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

1 Citationer (Scopus)

Abstract

There are several obstacles when it comes to integrating Human-Computer Interaction (HCI) activities into software development projects. In particular, a lack of understanding on the part of novice software developers regarding usability is one of the most cited problems related to this integration. Observation of usability evaluation by these developers has been cited in the literature as an alternative to improve their understanding about usability due to the fact that, among other things, this improves the level of empathy with users. In this paper we present the results of a quasi-experiment which explores the origin of this improvement. Our study suggests that the empathy of novice developers towards users could be originated by Emotional Contagion (EC) of these developers. This EC occurs unconsciously in activities where these developers can observe users working with the software. The present research is an initial approximation as to the relation which EC and empathy have in order to improve the novice software developers' understanding of usability.

Originalsprog	Engelsk
Titel	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Antal sider	12
Vol/bind	8510 LNCS
Forlag	Springer
Publikationsdato	1 jan. 2014
Udgave	PART 1
Sider	207-218
ISBN (Trykt)	9783319072326
DOI	https://doi.org/10.1007/978-3-319-07233-3_20
Status	Udgivet - 1 jan. 2014
Begivenhed	HCI 2014 International: 16th International Conference on Human-Computer Interaction - Creta Maris, Heraklion, Crete, Grækenland Varighed: 22 jun. 2014 → 27 jun. 2014 Konferencens nummer: 16

Konference

Konference	HCI 2014 International
Nummer	16
Lokation	Creta Maris
Land/Område	Grækenland
By	Heraklion, Crete
Periode	22/06/2014 → 27/06/2014

Navn	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Nummer	PART 1
Vol/bind	8510 LNCS
ISSN	0302-9743

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10.1007/978-3-319-07233-3_20

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Citationsformater

Lizano, F., & Stage, J. (2014). Improvement of novice software developers' understanding about usability: The role of empathy toward users as a case of emotional contagion. I Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (PART 1 udg., Bind 8510 LNCS, s. 207-218). Springer. https://doi.org/10.1007/978-3-319-07233-3_20

Lizano, Fulvio ; Stage, Jan. / Improvement of novice software developers' understanding about usability : The role of empathy toward users as a case of emotional contagion. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). Bind 8510 LNCS PART 1. udg. Springer, 2014. s. 207-218 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Nr. PART 1, Bind 8510 LNCS).

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title = "Improvement of novice software developers' understanding about usability: The role of empathy toward users as a case of emotional contagion",

abstract = "There are several obstacles when it comes to integrating Human-Computer Interaction (HCI) activities into software development projects. In particular, a lack of understanding on the part of novice software developers regarding usability is one of the most cited problems related to this integration. Observation of usability evaluation by these developers has been cited in the literature as an alternative to improve their understanding about usability due to the fact that, among other things, this improves the level of empathy with users. In this paper we present the results of a quasi-experiment which explores the origin of this improvement. Our study suggests that the empathy of novice developers towards users could be originated by Emotional Contagion (EC) of these developers. This EC occurs unconsciously in activities where these developers can observe users working with the software. The present research is an initial approximation as to the relation which EC and empathy have in order to improve the novice software developers' understanding of usability.",

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Lizano, F & Stage, J 2014, Improvement of novice software developers' understanding about usability: The role of empathy toward users as a case of emotional contagion. i Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). PART 1 udg, bind 8510 LNCS, Springer, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), nr. PART 1, bind 8510 LNCS, s. 207-218, HCI 2014 International, Heraklion, Crete, Grækenland, 22/06/2014. https://doi.org/10.1007/978-3-319-07233-3_20

Improvement of novice software developers' understanding about usability: The role of empathy toward users as a case of emotional contagion. / Lizano, Fulvio; Stage, Jan.
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). Bind 8510 LNCS PART 1. udg. Springer, 2014. s. 207-218 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Nr. PART 1, Bind 8510 LNCS).

Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

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AB - There are several obstacles when it comes to integrating Human-Computer Interaction (HCI) activities into software development projects. In particular, a lack of understanding on the part of novice software developers regarding usability is one of the most cited problems related to this integration. Observation of usability evaluation by these developers has been cited in the literature as an alternative to improve their understanding about usability due to the fact that, among other things, this improves the level of empathy with users. In this paper we present the results of a quasi-experiment which explores the origin of this improvement. Our study suggests that the empathy of novice developers towards users could be originated by Emotional Contagion (EC) of these developers. This EC occurs unconsciously in activities where these developers can observe users working with the software. The present research is an initial approximation as to the relation which EC and empathy have in order to improve the novice software developers' understanding of usability.

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Lizano F, Stage J. Improvement of novice software developers' understanding about usability: The role of empathy toward users as a case of emotional contagion. I Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). PART 1 udg. Bind 8510 LNCS. Springer. 2014. s. 207-218. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Nr. PART 1, Bind 8510 LNCS). doi: 10.1007/978-3-319-07233-3_20

Improvement of novice software developers' understanding about usability: The role of empathy toward users as a case of emotional contagion

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