Abstract
The pupose of the paper is to develop a framework for analyzing the dynamics of innovations emanating from the ICT-based service encounters. Many innovations are based on the direct encounter between employees and customers, and the paper aims to extend the analysis of such encounters to ICT-based encounters.
| Bidragets oversatte titel | Innovation fra det IKT-baserede kundemøde |
|---|---|
| Originalsprog | Engelsk |
| Tidsskrift | Digital Policy, Regulation and Governance |
| Vol/bind | 14 |
| Udgave nummer | 2 |
| Sider (fra-til) | 42-56 |
| Antal sider | 15 |
| ISSN | 1463-6697 |
| DOI | |
| Status | Udgivet - 2012 |
Emneord
- innovation
- service encounter
- ICT Systems