Introducing Asynchronous Remote Usability Testing in Practice: An Action Research Project

Jonna Helene Holm Pedersen, Malene Sørensen, Jan Stage*, Rune Thaarup Høegh

*Kontaktforfatter

Publikation: Bidrag til bog/antologi/rapport/konference proceedingKonferenceartikel i proceedingForskningpeer review

Abstrakt

Asynchronous remote usability testing is a usability evaluation method where users and evaluators are separated both in time and space, and users are directly involved in producing the evaluation results. This paper reports from an action research project on introduction of asynchronous remote usability testing in the IT organization of a bank. The IT organization had extensive experience with traditional usability evaluation but was interested in introducing asynchronous remote usability testing into their repertoire of evaluation methods. The project was initiated with an intensive two-month collaboration followed by a six-month maturation phase. The process of introducing the method and the motivations of the IT organization for introducing the method are described in detail. The findings indicate that the conceptual understanding of usability evaluation and the engagement of the users are crucial for the outcome of the evaluation, and the tool and materials used for the evaluation was an obstacle for high-quality results.

OriginalsprogEngelsk
TitelHuman-Computer Interaction – INTERACT 2021 : 18th IFIP TC 13 International Conference, Bari, Italy, August 30 – September 3, 2021, Proceedings, Part IV
RedaktørerCarmelo Ardito, Rosa Lanzilotti, Alessio Malizia, Alessio Malizia, Helen Petrie, Antonio Piccinno, Giuseppe Desolda, Kori Inkpen
Antal sider19
Vol/bindIV
ForlagSpringer
Publikationsdato2021
Sider320-338
ISBN (Trykt)978-3-030-85609-0
ISBN (Elektronisk)978-3-030-85610-6
DOI
StatusUdgivet - 2021
Begivenhed18th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2021 - Virtual, Online
Varighed: 30 aug. 20213 sep. 2021

Konference

Konference18th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2021
ByVirtual, Online
Periode30/08/202103/09/2021
NavnLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Vol/bind12935 LNCS
ISSN0302-9743

Bibliografisk note

Publisher Copyright:
© 2021, IFIP International Federation for Information Processing.

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