Investigating human-robot cooperation in a hospital environment: Scrutinising visions and actual realisation of mobile robots in service work

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1 Citationer (Scopus)

Abstrakt

This study analysed work activity in a hospital basement where
humans and robots interacted and cooperated on logistics tasks.
The robots were deployed to automate parts of courier processes
and improve the work environment for the hospital’s kitchen staff.
Human–robot cooperation was studied through ethnographic fieldwork
relating to mobile service robots and hospital kitchen staff.
The results highlighted problems arising through the assumption
that the ‘plug and play’ service robots could effectively automate
work tasks. The analysis revealed the complexity of human–robot
interaction in dynamic work settings such as hospitals and identified
contradictions between the envisioning and realisation of
robots at work, as well as the visible and invisible procedures underpinning
human–robot cooperation. Consequently,we emphasise
the importance of considering robots as agents of change and draw
attention to the new work practices that arise when robots assume
the roles of workers in dynamic work settings.
OriginalsprogEngelsk
TitelDIS 2021 - Proceedings of the 2021 ACM Designing Interactive Systems Conference : Nowhere and Everywhere
Antal sider11
ForlagAssociation for Computing Machinery
Publikationsdato28 jun. 2021
Sider381-391
ISBN (Elektronisk)9781450384766
DOI
StatusUdgivet - 28 jun. 2021
BegivenhedACM SIGCHI 2020 Conference on Designing Interactive Systems: Nowhere and Everywhere - Online
Varighed: 28 jun. 20212 jul. 2021
https://dis.acm.org/2021/

Konference

KonferenceACM SIGCHI 2020 Conference on Designing Interactive Systems: Nowhere and Everywhere
LokationOnline
Periode28/06/202102/07/2021
Internetadresse
NavnDesigning Interactive Systems Conference 2021. Association for Computing Machinery, New York, NY, USA, 381–391.

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