IT benefits management in local government: A comparative case study

Kenneth Møller Porto Nielsen; Peter Axel Nielsen; John Stouby Persson

IT benefits management in local government: A comparative case study

Kenneth Møller Porto Nielsen, Peter Axel Nielsen, John Stouby Persson

Institut for Datalogi

Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

5 Citationer (Scopus)

1407 Downloads (Pure)

Abstract

Information technology (IT) is increasingly presented as a driving force for service and efficiency improvement in local governments. However, achieving these goals in creating value from IT investments is a significant challenge for local government organizations. Practitioners and researchers have proposed numerous approaches to IT benefits management, but our knowledge of current practices and capabilities in local government IT management is still limited. Thus, in this paper we resent an investigation of what characterizes IT benefits management in local government in order to understand and improve current practices. Through a comparative case study of two Danish municipalities, we have analyzed the different characteristics of benefits management. Based on this analysis we propose an initial framework for understanding IT benefits management in local government.

Originalsprog	Engelsk
Titel	Proceedings of the 20th European Conference on Information Systems
Antal sider	12
Forlag	AIS Electronic Library
Publikationsdato	2012
Status	Udgivet - 2012
Begivenhed	European Conference on Information Systems - ESADE Business School, Barcelona, Spanien Varighed: 10 jun. 2012 → 13 jun. 2012 Konferencens nummer: 20

Konference

Konference	European Conference on Information Systems
Nummer	20
Lokation	ESADE Business School
Land/Område	Spanien
By	Barcelona
Periode	10/06/2012 → 13/06/2012

Navn	Proceedings / European Conference on Information Systems (ECIS)
ISSN	x000-0034

Adgang til dokumentet

IT Benefits Management in Public organisations a comparative case study final ECIS2012 versionAccepteret manuskript, 271 KB

http://aisel.aisnet.org/ecis2012/135/

AUB Link

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Digital service integration i danske kommuner gennem innovativ it-ledelse
Kræmmergaard, P. (Bevillingshaver), Agger Nielsen, J. (Projektdeltager), Bjørnholt, B. (Projektdeltager), Ivang, R. (Projektdeltager), Nielsen, P. A. (Projektdeltager), Hansen, A. M. (Projektdeltager), Rose, J. (Projektdeltager), Persson, J. S. (Projektdeltager), Nielsen, K. M. P. (Projektdeltager), Reinwald, A. (Projektdeltager), Pedersen, K. (Projektdeltager), Müller, S. D. (Projektdeltager), Hansen, L. K. (Projektdeltager) & Jakobsen, C. L. (Projektkoordinator)
<ingen navn>
01/01/2009 → 01/07/2012
Projekter: Projekt › Forskning

European Conference on Information Systems
Persson, J. S. (Deltager)
10 jun. 2012 → 13 jun. 2012
Aktivitet: Deltagelse i faglig begivenhed › Organisering af eller deltagelse i konference

Citationsformater

@inproceedings{23fae1d0da4941c7944f563f3e5ee2a1,

title = "IT benefits management in local government: A comparative case study",

abstract = "Information technology (IT) is increasingly presented as a driving force for service and efficiency improvement in local governments. However, achieving these goals in creating value from IT investments is a significant challenge for local government organizations. Practitioners and researchers have proposed numerous approaches to IT benefits management, but our knowledge of current practices and capabilities in local government IT management is still limited. Thus, in this paper we resent an investigation of what characterizes IT benefits management in local government in order to understand and improve current practices. Through a comparative case study of two Danish municipalities, we have analyzed the different characteristics of benefits management. Based on this analysis we propose an initial framework for understanding IT benefits management in local government.",

author = "Nielsen, {Kenneth M{\o}ller Porto} and Nielsen, {Peter Axel} and Persson, {John Stouby}",

year = "2012",

language = "English",

series = "Proceedings / European Conference on Information Systems (ECIS)",

booktitle = "Proceedings of the 20th European Conference on Information Systems",

publisher = "AIS Electronic Library",

note = "European Conference on Information Systems, ECIS ; Conference date: 10-06-2012 Through 13-06-2012",

}

Nielsen, KMP, Nielsen, PA & Persson, JS 2012, IT benefits management in local government: A comparative case study. i Proceedings of the 20th European Conference on Information Systems. AIS Electronic Library, Proceedings / European Conference on Information Systems (ECIS), European Conference on Information Systems, Barcelona, Spanien, 10/06/2012. <http://aisel.aisnet.org/ecis2012/135/>

IT benefits management in local government: A comparative case study. / Nielsen, Kenneth Møller Porto; Nielsen, Peter Axel ; Persson, John Stouby.
Proceedings of the 20th European Conference on Information Systems. AIS Electronic Library, 2012. (Proceedings / European Conference on Information Systems (ECIS)).

Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

TY - GEN

T1 - IT benefits management in local government

T2 - European Conference on Information Systems

AU - Nielsen, Kenneth Møller Porto

AU - Nielsen, Peter Axel

AU - Persson, John Stouby

N1 - Conference code: 20

PY - 2012

Y1 - 2012

N2 - Information technology (IT) is increasingly presented as a driving force for service and efficiency improvement in local governments. However, achieving these goals in creating value from IT investments is a significant challenge for local government organizations. Practitioners and researchers have proposed numerous approaches to IT benefits management, but our knowledge of current practices and capabilities in local government IT management is still limited. Thus, in this paper we resent an investigation of what characterizes IT benefits management in local government in order to understand and improve current practices. Through a comparative case study of two Danish municipalities, we have analyzed the different characteristics of benefits management. Based on this analysis we propose an initial framework for understanding IT benefits management in local government.

AB - Information technology (IT) is increasingly presented as a driving force for service and efficiency improvement in local governments. However, achieving these goals in creating value from IT investments is a significant challenge for local government organizations. Practitioners and researchers have proposed numerous approaches to IT benefits management, but our knowledge of current practices and capabilities in local government IT management is still limited. Thus, in this paper we resent an investigation of what characterizes IT benefits management in local government in order to understand and improve current practices. Through a comparative case study of two Danish municipalities, we have analyzed the different characteristics of benefits management. Based on this analysis we propose an initial framework for understanding IT benefits management in local government.

M3 - Article in proceeding

T3 - Proceedings / European Conference on Information Systems (ECIS)

BT - Proceedings of the 20th European Conference on Information Systems

PB - AIS Electronic Library

Y2 - 10 June 2012 through 13 June 2012

ER -

IT benefits management in local government: A comparative case study

Abstract

Konference

Adgang til dokumentet

AUB Link

Fingeraftryk

Projekter

Digital service integration i danske kommuner gennem innovativ it-ledelse

Aktiviteter

European Conference on Information Systems

Citationsformater