IT benefits management in local government: A comparative case study

Kenneth Møller Porto Nielsen, Peter Axel Nielsen, John Stouby Persson

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Information technology (IT) is increasingly presented as a driving force for service and efficiency improvement in local governments. However, achieving these goals in creating value from IT investments is a significant challenge for local government organizations. Practitioners and researchers have proposed numerous approaches to IT benefits management, but our knowledge of current practices and capabilities in local government IT management is still limited. Thus, in this paper we resent an investigation of what characterizes IT benefits management in local government in order to understand and improve current practices. Through a comparative case study of two Danish municipalities, we have analyzed the different characteristics of benefits management. Based on this analysis we propose an initial framework for understanding IT benefits management in local government.
TitelProceedings of the 20th European Conference on Information Systems
Antal sider12
ForlagAIS Electronic Library
StatusUdgivet - 2012
BegivenhedEuropean Conference on Information Systems - ESADE Business School, Barcelona, Spanien
Varighed: 10 jun. 201213 jun. 2012
Konferencens nummer: 20


KonferenceEuropean Conference on Information Systems
LokationESADE Business School
NavnProceedings / European Conference on Information Systems (ECIS)


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