Abstract
This article presents evidence on identifying customer needs through knowledge sharing in inter-firm relationships and offering value based solutions to address them. The research goes beyond the network relationship metaphor by studying supplier-customer relationship with a focus on supplier firm members as the learning agent. This study answers the question: How relationship learning through knowledge sharing contributes to firm's value co-creation? It presents empirical evidence from four large multinational case firms through episodic interviews. The results identify that being receptive; customer focused; firms understand customer needs. The process of adding value through co-creation in solution offerings determines their respective roles. The exchange process is not possible without the involvement of senior management, which addresses and prioritises solutions. The results provide managers, a framework for practically thinking about value-creation chain conduits and accordingly how to target and align the value appropriation strategy in their environment.
Originalsprog | Engelsk |
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Publikationsdato | 28 jun. 2017 |
Status | Udgivet - 28 jun. 2017 |
Udgivet eksternt | Ja |
Begivenhed | The 7th GIKA Conference - Lisbon, Portugal Varighed: 28 jun. 2017 → 30 jun. 2017 |
Konference
Konference | The 7th GIKA Conference |
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Land/Område | Portugal |
By | Lisbon |
Periode | 28/06/2017 → 30/06/2017 |