In this article we advocate and illustrate the importance of involving different types of users in design and allowing the end-users to speak on their own behalf. However, involving multiple actors with diverse concerns in the design process require that designers can navigate these concerns by carefully staging spaces for negotiation of such concerns. Through a case study of the design of a pilot program to make insulin more accessible to poor diabetes patients in India, we explore how designers navigate the design process by staging and facilitating negotiation in a number of spaces populated by patients with diabetes, doctors, company representatives, design games and management templates.
|Tidsskrift||International Journal of Healthcare Technology and Management|
|Status||Afsendt - 2017|