Operationalizing Sensemaking and Sensegiving Processes between Citizens, Professionals and Politicians: Introducing a Platform for Co-production

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    Abstract

    With the ambition to professionalize the work with co-production in public organizations, this study introduces a bottom-up methodology that can be utilized as a ‘platform for co-production’: The BIKVA methodology. The manuscript starts by arguing for the relevancy of identifying the local ‘opportunity space’ for co-production so the co-producers become aware – both the public service professionals and the citizens – what they can change and what they cannot change in their collaboration towards e.g. reducing the degree of service failure. The BIKVA methodology is based on sensemaking and sensegiving theory and this theoretical foundation is examined in relation to the literature on the role of service professionals in co-production. Finally, the advantages and limitations of BIKVA as a platform for co-production are discussed.
    OriginalsprogEngelsk
    Publikationsdato2019
    Antal sider11
    StatusUdgivet - 2019
    BegivenhedIIAS Study Group on 'Coproduction of Public Services': The 7th annual conference of the Public Governance Institute - Public Governance Institute, KU Lueven, Lueven, Belgien
    Varighed: 27 maj 201928 maj 2019
    https://soc.kuleuven.be/io/english/news/call-for-papers-iias-study-group-on-coproduction-of-public-services

    Konference

    KonferenceIIAS Study Group on 'Coproduction of Public Services'
    LokationPublic Governance Institute, KU Lueven
    Land/OmrådeBelgien
    ByLueven
    Periode27/05/201928/05/2019
    Internetadresse

    Emneord

    • Co-production
    • BIKVA
    • Sensemaking
    • Sensegiving
    • User Participation

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