Abstract
Ride-sharing can potentially address transportation challenges such as traffic congestion and air pollution by letting drivers share their cars unused capacity with a number of passengers. However, even though multiple ride-sharing services exist and HCI research has investigated various aspects of their use, we still have limited knowledge on how passengers use ride-sharing services to plan their trips. In this paper, we study how passengers use existing services to support the activity of planning a trip. We report from a qualitative study where we participated in 5 rides and conducted interviews with 19 passengers about their use and opinions towards ride-sharing services. We found that planning a ride involves comparing individual preferences across a number of services which enabled participants to support finding a trip and handle challenges such as privacy and trust. Further, we discuss these findings and their implications for future HCI research in ride-sharing.
Originalsprog | Engelsk |
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Titel | CHI 2018 - In proceedings of the 2018 CHI Conference on Human Factors in Computing Systems : Engage with CHI |
Vol/bind | 2018-April |
Forlag | Association for Computing Machinery |
Publikationsdato | 20 apr. 2018 |
Artikelnummer | 480 |
ISBN (Elektronisk) | 9781450356206, 9781450356213 |
DOI | |
Status | Udgivet - 20 apr. 2018 |
Begivenhed | 2018 CHI Conference on Human Factors in Computing Systems, CHI 2018 - Palais des Congrès de Montréal, Montreal, Canada Varighed: 21 apr. 2018 → 26 apr. 2018 |
Konference
Konference | 2018 CHI Conference on Human Factors in Computing Systems, CHI 2018 |
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Lokation | Palais des Congrès de Montréal |
Land/Område | Canada |
By | Montreal |
Periode | 21/04/2018 → 26/04/2018 |
Sponsor | ACM SIGCHI |